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- Tasks: Join our team as a Front of House Team Member, welcoming guests and providing top-notch customer service.
- Company: RBH is a leading hospitality management company, rated among the Top 30 Best Places to Work in Hospitality.
- Benefits: Enjoy free meals, discounted hotel stays, extra holiday for your birthday, and flexible working arrangements.
- Why this job: Be part of a diverse, people-first culture where your personality and potential shine.
- Qualifications: We value personality over experience; customer service skills and teamwork are essential.
- Other info: Work in a historic estate with a rich legacy and unique charm.
The predicted salary is between 24000 - 33600 £ per year.
Wotton House , Guildford Road, Dorking, Surrey, RH5 6HS
SHARE:
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
A DAY IN THE LIFE OF A (INSERT JOB TITLE HERE) AT (INSERT HOTEL NAME HERE)
What you\’ll be doing…
Reporting to the Front Office Manager, you can expect your working day to include the following.
Checking in/out our guests using our Front Office operating system
Answering questions via telephone / face to face
Making new bookings and amendments
Taking payments
Be a Customer Service Champion
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Receptionist, you will need the following qualities and skills.
Customer Service
Knowledge of Microsoft
Good telephone manner
Be a team player
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
#LifeatRBH
Wotton House Guildford Road, Dorking, Surrey, RH5 6HS
- Job Ref RBH14638
- Branch Wotton House
- Location Dorking
- Salary/Benefits Free meals on duty, free use of hotel gym facilities, discounted room stays
- Contract type Permanent
- Hours Full Time
- Shift pattern Flexible arrangements, including weekends
- Hours per week 40
- Date posted 07/08/2024
- Closing date 20/09/2024
Our History
We are proud of our rich history, which makes us so unique. The Estate dates back to the 16 th Century, when it was sold by Henry Owen to the Evelyn family. John Evelyn, one of three sons of Richard Evelyn, was passionate about botanicals and arboriculture and was particularly spellbound by the Italian Renaissance gardens he had seen on his tour of Italy. Inspired by what he had discovered on his travels, on his return to Wotton he constructed an Italian garden and temple, designed by his cousin, Captain George Evelyn, which was soon joined by a parterre garden complete with an Italian fountain.
Since this time, the estate has been passed through the Evelyn family, who have all been passionate about preserving John’s legacy, whilst adding their own eccentricities to the estate. Not so long ago, you may have even discovered Kangaroos on the lawn.
We were home to the Canadian Army during the Second World War and in 1947 it became a fire training centre for The Home Office. Soon afterwards, the house became the national Fire Service College.
Today, our house is a home from home; a place where you will create unforgettable memories that will stay with you long after you leave.
Front of House Team Member employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its history. Understanding the unique aspects of Wotton House, such as its rich heritage and the services it offers, will help you engage more effectively with guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a retail environment, gaining experience in handling customer queries and complaints will prepare you for the fast-paced nature of a Front of House role.
✨Tip Number 3
Network with current employees or others in the hospitality industry. They can provide insights into the company culture at RBH and what they look for in candidates, which can give you an edge in your application process.
✨Tip Number 4
Be ready to showcase your teamwork abilities. Since being a team player is crucial for this role, think of examples from past experiences where you successfully collaborated with others to achieve a common goal.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Front of House Team Member. Tailor your application to highlight relevant experiences and skills that match what they are looking for.
Showcase Customer Service Skills: Since customer service is key for this role, provide specific examples in your CV or cover letter that demonstrate your ability to handle customer inquiries and provide excellent service. Use anecdotes that reflect your personality and potential.
Highlight Teamwork Experience: Mention any previous experience working in a team environment. Describe how you contributed to team success and how you can be a supportive team player at Wotton House.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the hospitality industry and your desire to join the RBH family. Mention why you are drawn to their values, such as diversity and wellbeing, and how you can contribute to their culture.
How to prepare for a job interview at RBH
✨Show Your Customer Service Skills
As a Front of House Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your suitability for the role.
✨Familiarise Yourself with the Company
Research Wotton House and RBH Hospitality Management before your interview. Understanding their values, history, and what makes them unique will help you connect with the interviewers and show your genuine interest in joining their team.
✨Practice Good Communication
Since you'll be interacting with guests both face-to-face and over the phone, practice clear and friendly communication. A good telephone manner is essential, so consider rehearsing common scenarios you might encounter during your shift.
✨Emphasise Teamwork
Being a team player is one of the key qualities they are looking for. Prepare to discuss your experiences working in teams, how you contribute to a positive team environment, and any specific instances where you helped a colleague or worked collaboratively.
