Finance & Operations Assistant – Holiday Inn Express Royal Docks, London Docklands
The role involves supporting the finance team and general manager with accounting, VAT, audit, and front‑line duties while maintaining high service standards.
The Hotel
This modern hotel is located in London Docklands, close to Canning Town Station and a short drive from the O2 Arena, ExCel Exhibition Centre, London City Airport, and Canary Wharf. It offers air‑conditioned rooms with work desks, free TV and phone, free breakfast and business facilities, on‑site parking, and a bar serving cold and hot beverages.
Benefits
- Discounted hotel room rates for you and family
- One extra day of leave for your birthday
- 30% discount on food and beverage at RBH hotels
- Refer a Friend scheme (earn £250 per referral, up to 5)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty, saving you over £1,000 per year
Key Responsibilities
- Revenue validation and posting of all revenue journals into the accounting system.
- Cash control including preparation and posting of bank reconciliations, cash and credit card reconciliations.
- Prepare monthly P&L accounts (actual versus budget).
- Reconcile balance sheet accounts, identify variances and risks, and take appropriate action.
- Prepare monthly/quarterly VAT returns and assist with VAT inspections.
- Create year‑end audit files and liaise with auditors.
- Maintain hotel payroll books and cheque deposits.
- Support members of the finance team (e.g., purchase ledger).
- Assist GMs and hotel personnel in understanding and interpreting financial reporting; provide hotel finance training where needed.
- Cover reception/bar shifts as required.
Qualifications & Experience
- Minimum of 3 years’ experience in a finance background.
- Front‑desk or guest services experience, ideally with people‑management skills.
- Exceptional communication and problem‑solving abilities.
- Organised and detail‑oriented, particularly with guest reservations and billing.
- Team‑focused and collaborative, fostering a supportive environment for colleagues and guests.
- Capable of making quick, confident decisions in a fast‑paced, guest‑facing role.
- High energy, adaptability, and enthusiasm for a dynamic work environment.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
