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- Tasks: Coordinate amazing events from start to finish while exceeding client expectations.
- Company: Join a vibrant hospitality team that values diversity and inclusivity.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Other info: Full training provided, with plenty of opportunities for personal growth.
- Why this job: Be part of unforgettable experiences and make lasting memories for clients.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities:
- Handling incoming wedding, event and conference enquiries from initial enquiry to post‑event follow‑up.
- Exceeding customers' expectations and continually developing service levels.
- Face‑to‑face client meetings.
- Driving sales activities through strategic planning and client engagement.
- Maintaining high level of professionalism and competence when dealing with clients.
- Obtaining client feedback and making appropriate changes for improvements.
- Managing meeting request leads, contracts and confirmations to clients.
- Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.
Qualifications:
- Excellent customer service skills.
- Positive ‘can do’ attitude.
- Willing to learn and show that they care.
- Strong communication skills with others.
- Ability to carry out instructions and pay close attention to detail.
- Commitment to providing outstanding service to guests.
- Previous experience within a similar role is preferable but full training is provided.
Benefits:
- Discounted hotel room rates for you and your friends & family.
- An extra day's holiday for your birthday.
- Enhanced maternity, adoption & shared parental leave.
- Course sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream – choose how and when you get paid.
- Life insurance.
- Employee assistance programme.
- Social and wellness events and activities all year round.
- Free meals on duty, saving you over £1,000 per year.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Conference and Events Coordinator in England employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Coordinator in England
✨Tip Number 1
Get to know the company! Research RBH Hospitality Management and their values. This will help you tailor your conversations and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Conference and Events Coordinator, try role-playing with a friend or family member to get comfortable discussing your ideas and experiences.
✨Tip Number 3
Be proactive during interviews! Bring up how you can exceed customer expectations and share examples of how you've done this in the past. This shows you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Conference and Events Coordinator in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that demonstrate your positive ‘can do’ attitude!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a keen eye for detail, so take the time to double-check everything before hitting send!
Communicate Clearly: Strong communication skills are essential, so make your application clear and concise. Use straightforward language and structure your thoughts logically. We want to see how well you can convey your ideas!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills directly to us. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at RBH
✨Know Your Events
Familiarise yourself with different types of events, especially weddings and conferences. Be ready to discuss how you would handle various scenarios and exceed client expectations. This shows your passion for the role and your understanding of what it takes to create memorable experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a client. Highlight your positive attitude and willingness to learn. This will demonstrate that you not only have the skills but also the right mindset to thrive in this role.
✨Communicate Clearly
Practice your communication skills before the interview. Be clear and concise when answering questions, and don’t hesitate to ask for clarification if needed. Strong communication is key in this role, so showing that you can articulate your thoughts well will impress your interviewers.
✨Attention to Detail is Key
Be prepared to discuss how you manage details in your work. You might be asked about how you ensure all event details are accurately translated and communicated. Share specific strategies or tools you use to stay organised and maintain high standards, as this is crucial for success in the role.