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- Tasks: Provide outstanding guest service across various hotel departments.
- Company: Join a top-rated hospitality team that values diversity and wellbeing.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of a supportive family-like team in a vibrant hotel environment.
- Qualifications: Great communication skills and a positive attitude; training provided!
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 11 - 12 £ per hour.
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT Holiday Inn Express Edinburgh City Centre:
Reporting to the Duty Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU:
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
- A can-do attitude
- Computer literate with a professional telephone voice
WHAT WE OFFER:
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Guest Service Assistant in Edinburgh employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Edinburgh
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Holiday Inn Express Edinburgh City Centre. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since outstanding communication is key for a Guest Service Assistant, try role-playing common scenarios with friends or family. This will help you feel more confident and prepared to showcase your personality during the interview.
✨Tip Number 3
Show off your can-do attitude! During the interview, share examples of how you've tackled challenges in the past. Whether it's a tricky customer situation or a team project, demonstrating your positive approach will make you stand out as a great fit for the team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Holiday Inn Express Edinburgh City Centre's careers page. This way, you can ensure your application gets the attention it deserves and shows your enthusiasm for joining the family.
We think you need these skills to ace Guest Service Assistant in Edinburgh
Some tips for your application 🫡
Show Your Personality: At StudySmarter, we believe personality is key! When writing your application, let your unique character shine through. Share a bit about yourself and why you’re excited about the Guest Service Assistant role.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight any relevant experience or skills that match what they’re looking for, like your communication skills or customer service experience.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and make sure it’s easy to read. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research Holiday Inn Express Edinburgh City Centre. Understand their values, culture, and what makes them a top place to work in hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Show Off Your Personality
Since they hire mostly on personality and potential, be yourself during the interview! Share your experiences and how your unique traits can contribute to their team. Remember, they’re looking for someone who fits into their enthusiastic and authentic culture.
✨Prepare for Role-Specific Questions
Expect questions related to customer service and teamwork, as these are key aspects of the Guest Service Assistant role. Think of examples from past experiences where you demonstrated outstanding communication skills or a can-do attitude, even if it’s from a different context.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they celebrate successes. This shows that you’re engaged and eager to learn more about the role and the company.
