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- Tasks: Create a welcoming atmosphere for guests and ensure their needs are met.
- Company: Join the top-rated DoubleTree by Hilton, known for its people-first culture.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of a vibrant team and make guests feel at home in Edinburgh.
- Qualifications: A friendly personality and a passion for teamwork are essential.
- Other info: Flexible working hours and great career growth opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
A DAY IN THE LIFE OF A GUEST SERVICES AGENT AT DOUBLETREE BY HILTON EDINBURGH CITY.... The position of Guest Services Agent has become available at DoubleTree by Hilton Edinburgh City Centre. Reporting into the Reception Manager, the successful candidate will support the delivery of our guest experience. You will be based at our Front Of House and ensure our guests have a warm welcome to the hotel and their individual requests are delivered.
WHAT WE NEED FROM YOU: We hire mostly on personality & potential but here are a few of our requirements:
- Loves creating a 'home away from home' for our guests throughout their stay with us to the moment they leave.
- Takes great pride in what they do.
- Loves working as part of a team.
WHAT WE OFFER: You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
EQUAL OPPORTUNITIES: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Guest Service Agent - DoubleTree by Hilton in Edinburgh employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent - DoubleTree by Hilton in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out DoubleTree by Hilton's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Guest Service Agent, you'll be all about creating that 'home away from home' vibe. Role-play common guest scenarios with friends or family to boost your confidence and showcase your personality during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take pride in what you do, just like the role requires!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to highlight your personality and potential right from the start!
We think you need these skills to ace Guest Service Agent - DoubleTree by Hilton in Edinburgh
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When you're writing your application, let your personality shine through. Share your passion for hospitality and how you create that 'home away from home' vibe for guests.
Tailor Your Application: Make sure to customise your application for the Guest Service Agent role. Highlight your teamwork skills and any relevant experience that shows you take pride in your work. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at RBH
✨Know the Company Culture
Before your interview, take some time to research DoubleTree by Hilton and their values. They pride themselves on creating a 'home away from home' for guests, so think about how you can demonstrate your passion for hospitality and making people feel welcome.
✨Showcase Your Team Spirit
As a Guest Services Agent, teamwork is key. Be ready to share examples of how you've successfully worked in a team before. Highlight any experiences where you contributed to a positive atmosphere or helped resolve conflicts.
✨Prepare for Common Questions
Expect questions about how you would handle specific guest situations. Think about scenarios where you went above and beyond for a customer. Practising your responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.
