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For Companies At a Glance
- Tasks: Lead hotel operations, deliver excellent customer service, and support your team.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy flexible hours, discounted stays, extra holiday, and bonus incentives.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Looking for reliable, positive individuals with leadership experience and a passion for service.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 25000 - 30000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
A DAY IN THE LIFE OF AN ASSISTANT RECEPTION MANAGER AT HOLIDAY INN EXPRESS BARROW
What you’ll be doing...
- Reporting to the Operations Manager, you can expect your role to include:
- Varied 8 to 10 hour shifts, which include, but not limited to, early shifts starting from 06:30, late shifts starting from 14:00 or occasional night shifts starting from 21:30.
- Assume the role of Duty Manager when needed, taking charge of the hotel to assure operations run smoothly and guest’s expectations are met and surpassed when possible.
- Work on the reception desk to deliver excellent customer service and ensure guest needs are met when possible.
- Occasionally cover the night team when they are on annual leave to ensure night operations run successfully and smoothly.
- Be there to support the team. Whether it be handling situations, offering advice, giving your opinion or transferring your knowledge, the team should value your expertise.
- Cash handling and basic financial balancing.
- Assist the Operations Manager by leading the reception and nights departments, pushing for operational excellence and meeting or surpassing set targets.
- Your team is the face of the hotel at all times of the day and you must ensure that we make a good first impression and guest requests, expectations and satisfaction is met wherever possible, including ensuring the hotel does not become overbooked and guest feedback and reviews are acknowledged and actioned where appropriate.
- Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
- Make changes based on observation or feedback to ensure operations and guest experience is the best it can be.
- Answer guest reviews and liaise with guests regarding issues, complaints or requests.
- Ensure training including learning, eLearning, fire and safety procedures are up to date to ensure the team is compliant with regulation and are kept well-trained.
- Ensure IHG compliance and become a leader in the IHG ONE Rewards club (training provided) whilst working with the IHG Champion.
- Work closely with the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
- Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.
What We Need From You
We hire mostly on personality & potential but here are a few of our requirements...
- To succeed in the role of Duty Manager, you will be someone that:
- Has flexibility in working hours. You will be working varied shifts and will be required to work both day shifts and the night shifts.
- Is reliable and punctual with a positive attitude.
- Has leadership experience and team management experience.
- Has hospitality experience, however training is provided.
- Has basic computer skills.
- Has great initiative, strong attention to detail and is someone who double checks everything, striving for the best possible standards.
- Takes pride in their work and who pushes to have their expectations met.
- Pushes for excellence within the team.
- Is not afraid to get stuck in – a doer and not just a delegator.
- A desire to learn and improve as the business changes and evolves.
- A background with IHG and the Opera PMS system is extremely desirable, but not mandatory as training is provided.
What We Offer
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
- Bonus incentives for excellent performance.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Duty Manager — Hotel Ops Lead (Flexible Hours) employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager — Hotel Ops Lead (Flexible Hours)
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and how they treat their staff. This will help you connect with them during the chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Duty Manager, you'll be the face of the hotel. Think of examples from your past experiences where you've gone above and beyond for guests, and be ready to share those stories.
✨Tip Number 3
Be flexible and show it! Since the role involves varied shifts, highlight your adaptability in previous jobs. Let them know you're ready to jump in whenever needed, whether it's early mornings or late nights.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Duty Manager — Hotel Ops Lead (Flexible Hours)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBH
✨Know the Company Culture
Before your interview, take some time to research RBH and their values. They pride themselves on putting people first and fostering a diverse workplace. Show that you resonate with their culture by mentioning specific aspects that appeal to you during the interview.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your leadership experience. Prepare examples of how you've successfully managed teams or handled challenging situations in the past. This will help illustrate your capability to lead and support your team effectively.
✨Highlight Your Customer Service Experience
Customer service is key in hospitality. Be ready to discuss your previous roles where you provided excellent service. Share specific instances where you went above and beyond to meet guest expectations, as this aligns perfectly with what RBH is looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.