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- Tasks: Lead guest services, manage staff, and ensure top-notch hospitality at the Imperial Hotel.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible hours, discounted hotel stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Join a passionate team in a vibrant environment focused on growth and exceptional guest experiences.
- Qualifications: Looking for enthusiastic individuals with leadership skills and prior hospitality experience.
- Other info: Open to international candidates; we support a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
The Imperial Hotel Blackpool , North Promenade, Blackpool, Lancashire, FY1 2HB
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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
A DAY IN THE LIFE OF THE DUTY MANAGER AT THE IMPERIAL HOTEL BLACKPOOL
What you\’ll be doing…
Reporting to the Operations Manager, you can expect your working day to include the following:
- Maintain the highest standards of guest care, by offering a friendly, efficient, informal yet highly professional service. Meeting & greeting guests, dealing with guest complaints and comments.
- Liaise with HOD’s to ensure that standards are continuously developed and maintained throughout the Hotel.
- Maintain full knowledge of all inner workings of the Hotel, including room rates, hotel policies, VIP’s, hotel events and more.
- Support Food & beverage departments, including functions and conferences
- Support reception and nights teams as required
- Continuously review team behaviour, appearance, and performance.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Duty Manager, you will need the following qualities and skills:
- An enthusiastic individual, who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional.
- Strong leadership, management, communication, and organisational skills.
- Prior experience of a similar sized operation, including F&B operations, weddings, conference & banqueting and front of house.
- People focused, with strong attention to detail and the ability to lead from the front to ensure the team deliver a standard of service that meets the needs and expectations of our guests.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
#LifeatRBH
The Imperial Hotel Blackpool North Promenade, Blackpool, Lancashire, FY1 2HB
- Job Ref RBH14590
- Branch The Imperial Hotel Blackpool
- Location Blackpool
- Salary/Benefits £25,875.00 per annum (£12.44 per hour) 40 hours per week
- Contract type Permanent
- Hours Full Time
- Shift pattern will include working evenings, weekends and public holidays
- Hours per week 40 hours per week
- Date posted 29/07/2024
- Closing date 30/08/2024
A 4-star 19th-century hotel recalling the opulence and glamour of this famous resort’s Victorian heyday, with all the comforts of modern life.
The Imperial Hotel is situated on North Promenade, just a 10-minute walk from the town centre and all the major attractions. The hotel boasts spectacular views over the beach to the sea, beauty rooms and a health and leisure club with an indoor pool.
Ideal for business visitors with fourteen meeting rooms which can cater up to 600 delegates. From small boardrooms to the magnificent Lancastrian Suite, The Imperial Hotel provides flexibility for your meeting or event.
Duty Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with RBH's values and culture. Since they prioritise diversity, health, and wellbeing, showcasing your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at RBH or similar establishments. Personal connections can often lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss specific examples of your leadership and guest service experiences. Highlighting your ability to handle complaints and maintain high standards will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in the hospitality sector, particularly in food and beverage operations. Demonstrating your knowledge of industry standards can impress the interviewers and show your commitment to the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at RBH. Highlight your relevant experience in guest care, leadership, and food & beverage operations in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Emphasise your strong communication, organisational skills, and any prior experience in hospitality management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided exceptional guest service or led a team effectively in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Duty Manager.
How to prepare for a job interview at RBH
✨Show Your Enthusiasm
As a Duty Manager, your personality is key. Make sure to express your enthusiasm for the role and the hospitality industry during the interview. Share examples of how you've created exceptional guest experiences in the past.
✨Demonstrate Leadership Skills
Highlight your leadership and management skills by discussing specific situations where you successfully led a team or resolved conflicts. This will show that you can maintain high standards and motivate others.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s policies, room rates, and any upcoming events. Being knowledgeable about the hotel will demonstrate your commitment and readiness to step into the role effectively.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing staff performance. Prepare scenarios from your previous experience that showcase your problem-solving abilities and attention to detail.
