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- Tasks: Coordinate conferences and events, ensuring exceptional customer service and smooth operations.
- Company: Join RBH, a top-rated hospitality employer known for valuing diversity and employee wellbeing.
- Benefits: Enjoy flexible working, extra holiday for your birthday, and discounted hotel stays.
- Why this job: Be part of an exciting hotel transformation while developing your skills in a vibrant environment.
- Qualifications: A positive attitude, attention to detail, and strong communication skills are essential; experience is a plus.
- Other info: Full training provided; earn up to £2,000 extra annually through our sales incentive programme.
The predicted salary is between 20700 - 28000 £ per year.
The Met Hotel Leeds, King Street, Leeds, West Yorkshire, LS1 2HQ
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey. 2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom; if you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!
We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations. If you have a flair for organisation with great communication skills and can turn ideas into reality, then this varied and exciting role could be the role for you.
What you’ll be doing...
- Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
- Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
- Liaising with clients, to understand their requirements, and ensure they have the best possible experience in the run up to their event.
- Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event.
- Exceeding customers’ expectations and being motivated to continually develop service levels.
- Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
- Obtain client feedback and make appropriate changes for improvements.
- Driving sales activities through strategic planning and client engagement.
What we need from you
We hire mostly on personality & potential but here are a few of our requirements:
- Have a positive ‘can do’ attitude.
- Be willing to learn and show that they care.
- Exceptional attention to detail.
- You will be able to remain calm under pressure with excellent telephone manner with the ability to multitask.
- We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.
- Previous experience within a similar role is preferable but full training is provided.
What we offer
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year.
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
The Met Hotel Leeds has welcomed guests to Leeds for over a century. Designed by local architects Chorley & Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city’s demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat. At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting. Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion. Just minutes from the train station and close to the city’s prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.
Conference and Events Coordinator employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Coordinator
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in event coordination. Attend local events or join online forums to connect with others and gain insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in event planning and customer service. This knowledge will not only help you stand out but also demonstrate your passion for the role during interviews.
✨Tip Number 3
Prepare to showcase your organisational skills by thinking of examples from past experiences where you successfully managed multiple tasks or events. This will help you illustrate your capabilities effectively.
✨Tip Number 4
Research The Met Hotel Leeds and its unique offerings. Understanding their brand and values will allow you to tailor your approach and show how you can contribute to their team.
We think you need these skills to ace Conference and Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your organisational skills. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Your Attention to Detail: In your application, provide examples that illustrate your attention to detail. This could include how you managed complex events or ensured smooth operations during high-pressure situations.
Highlight Your Communication Skills: Emphasise your ability to communicate effectively with clients and team members. Include examples of how you've successfully liaised with clients to understand their needs and deliver exceptional service.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and event coordination, as this role is all about exceeding guests' expectations.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or events in the past. The interviewer will be looking for your ability to stay calm under pressure and handle various responsibilities simultaneously.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Inquire about the upcoming projects at The Met Hotel Leeds or how they measure success in their events. This demonstrates your proactive attitude and genuine interest.
✨Highlight Your Attention to Detail
Since the role requires exceptional attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share a story where your keen eye for detail made a significant difference in an event's success.
