F&B Manager in Belfast

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream – choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• Share of gratuities
• And much more!

Responsibilities

PEOPLE

• Recruit, train, schedule, and supervise F&B employees.
• Identify and conduct performance evaluations and provide coaching.
• Foster teamwork and maintain high employee morale.
• Ensure compliance with company policies and legal regulations.

Guest Experience & Quality

• Ensure all guest interactions are warm, professional, and aligned with the brand & RBH’s high service standards.
• Address guest complaints and resolve issues promptly.
• Maintain high standards of hospitality and customer service.
• Ensure a positive dining and event experience for guests.
• Manage guest feedback and online reviews, responding to comments professionally, identifying service trends, and using insights to enhance guest satisfaction.
• Develop a network of local suppliers to offer truly unique experiences to our guests.
• Take ownership of guest complaint resolution, ensuring swift action and service recovery strategies that turn negative experiences into positive ones.

OPERATIONS & MANAGEMENT

• Report directly to the Operations Manager, providing insights on guest satisfaction, review performance, and service trends.
• Maintain full compliance with brand policies, SOPs, and operational procedures, aligning with industry standards.
• Participate in shift briefings and operational meetings, ensuring the team is aligned.
• Manage budget control within the guest service department, ensuring cost efficiency while maintaining high service standards.
• Forecast department revenue and ensure KPI’s are achieved month to month.
• Monthly stock takes to ensure efficient cost of sales.

EMPLOYEE RELATIONS & ENGAGEMENT

• Promote a positive and inclusive work environment where all employees feel valued and motivated.
• Ensure all team members understand company policies, benefits, and career growth opportunities.
• Support management in conflict resolution efforts, ensuring fair and transparent processes.
• Organise team‑building activities and staff engagement initiatives to strengthen team culture.
• Encourage cross‑training opportunities between departments, supporting employee development.
• Work closely with HR to address team challenges, ensuring high levels of job satisfaction and retention.

GENERAL

• Comply with company policies, health & safety regulations, and brand standards at all times.
• Represent the hotel in a professional and guest‑focused manner, ensuring exceptional service delivery.
• Stay updated on hospitality trends, innovations, and competitor benchmarking to refine service strategies.
• Support sustainability initiatives, implementing eco‑friendly operational practices where possible.
• Ensure full compliance with GDPR and data protection laws when handling guest and employee information.
• Build strong relationships with suppliers, external service providers, and key industry partners.
• Oversee loss prevention procedures, ensuring the safety of guests, employees, and hotel property.
• Champion accessibility and inclusivity, ensuring all guests feel welcomed and accommodated.
• Continuously evaluate guest service strategies, identifying opportunities for innovation and improvement.
• Actively participate in hotel leadership meetings, contributing insights from a guest service perspective.