At a Glance
- Tasks: Lead and motivate the housekeeping team while ensuring exceptional cleanliness standards.
- Company: Join a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy competitive salary, discounted hotel stays, and career progression opportunities.
- Other info: Dynamic workplace with a focus on personal growth and exceptional guest experiences.
- Why this job: Make a real impact in a vibrant hotel environment and develop your leadership skills.
- Qualifications: Previous supervisory experience in housekeeping and strong leadership abilities.
The predicted salary is between 30000 - 32450 £ per year.
At RBH we believe our people are our biggest assets…
At RBH, we understand the value of putting our people first.
Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality.
- We are now looking for an enthusiastic and driven
- Assistant Head Housekeeper ( Maternity Cover) to join the team at
Hyatt Place London City East .
This is an exciting opportunity to develop your leadership career within a vibrant and fast‑paced hotel environment.
Working alongside our Head Housekeeper, you will play a key role in ensuring exceptional cleanliness standards, supporting and developing the housekeeping team, and helping create memorable experiences for our guests.
If you have a passion for people, an eye for detail, and the ambition to progress your hospitality career, we'd love to hear from you.
OUR HOTEL
Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting facilities, a vibrant food and beverage offering, and the stunning rooftop destination Pocket Square Skyline Bar & Terrace, boasting some of the most spectacular views across London’s skyline.
Situated moments from Shoreditch, Brick Lane, and the City’s financial district, the hotel attracts a diverse mix of leisure, corporate, and international travellers, making it one of London’s most exciting hospitality destinations.
As part of the globally recognised Hyatt brand and managed by RBH Hospitality Management, our team is passionate about delivering exceptional guest experiences whilst creating a workplace where our people can thrive, grow, and succeed.
- A DAY IN THE LIFE OF AN ASSISTANT HEAD HOUSEKEEPER
- Leading the Team
- Support the Head Housekeeper in leading and motivating the housekeeping team
- Assist with recruitment, induction, training, and ongoing development of team members
- Conduct daily briefings and allocate duties effectively
- Promote a positive, engaged, and high‑performing team culture
- Lead by example, delivering exceptional standards and service
- Delivering Exceptional Standards
- Ensure all guest bedrooms, suites, public areas, and back‑of‑house spaces are maintained to the highest standards
- Conduct quality inspections and room checks throughout the day
- Support the team in achieving brand and company cleanliness targets
- Ensure guest requests are handled efficiently and professionally
- Monitor and maintain presentation standards across all hotel areas
- Driving Operational Excellence
- Assist with rota planning and labour management to ensure efficient staffing levels
- Support stock control and ordering of housekeeping supplies
- Ensure all housekeeping systems, records, and documentation are maintained accurately
- Work closely with Front Office, Maintenance, and Food & Beverage departments to deliver a seamless guest experience
- Assist in managing external suppliers and contracted services where required
- Health, Safety & Compliance
- Ensure compliance with all health and safety procedures
- Promote safe working practices throughout the department
- Support the implementation of company policies and brand standards
- Assist with audits and quality assurance initiatives
- What We Need From You
- Previous experience within a housekeeping supervisory or leadership role
- A passion for delivering outstanding guest experiences
- Excellent attention to detail and organisational skills
- Strong leadership and people management abilities
- A positive, proactive, and hands‑on approach
- The ability to remain calm and effective in a fast‑paced environment
- Good communication and problem‑solving skills
- Flexibility to work shifts, including weekends and bank holidays
- A commitment to maintaining the highest quality and cleanliness standards
WHAT WE OFFER
Benefits
- Competitive salary
- Discounted hotel stays for you, your friends, and family
- Pension scheme
- Access to RBH's industry‑leading learning and development programmes
- Career progression opportunities across our growing portfolio
- Employee Assistance Programme and wellbeing support
- Recognition and reward initiatives
- Meals on duty
- EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
If at any point throughout our recruitment process you require reasonable adjustments, please let us know.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper ( Maternity Cover)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Assistant Head Housekeeper ( Maternity Cover)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at RBH
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at RBH. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
