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- Tasks: Lead the front office team to deliver exceptional guest service and manage daily operations.
- Company: RBH is a top-rated hospitality company that values diversity, wellbeing, and sustainability.
- Benefits: Enjoy discounted hotel rates, free gym access, flexible working, and more perks!
- Why this job: Join a passionate team in a vibrant environment at a leading hotel near Gatwick Airport.
- Qualifications: 1-2 years in hospitality sales, strong leadership skills, and excellent communication abilities required.
The predicted salary is between 28800 - 43200 £ per year.
3 weeks ago Be among the first 25 applicants
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
The Hampton by Hilton, London Gatwick Airport is situated at the North Terminal of London Gatwick Airport, which is the UK\’s second largest airport. With 194 bedrooms, restaurant and bar serving up to 500 covers a day in peak season, the hotel has a gym facility onsite and has 2 meeting rooms, each able to accommodate up to 20 delegates.
We pride ourselves on investing in our people and delivering outstanding customer service. If you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Free Gym Access
- 30% F&B discount at RBH hotels
- Refer a Friend scheme
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you\’ll be doing..
- Assist the Front Office Manager in leading the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
- Address guest needs promptly and professionally, building lasting impressions and guest loyalty
- Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
- Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
- Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
- Help to manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
- Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
- Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
- Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
What We Need From You
- Minimum of 1-2 years’ experience in sales within the hospitality or events sector, with a proven record of achieving sales targets and managing client relationships effectively
- Strong leadership and people management skills, with the ability to inspire and develop a sales team to meet ambitious goals
- Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
- An understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis
- Proficiency in CRM software and Microsoft Office, with the ability to generate and analyse sales data
- Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment
- Flexibility to work outside of regular hours, including evenings and weekends
- A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Hospitality
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Assistant Front Office Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to outstanding customer service and employee wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of RBH. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to handle guest concerns effectively. This will showcase your suitability for the Assistant Front Office Manager position.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in guest service and sales strategies. Being knowledgeable about current practices will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office roles. Emphasise any leadership or sales achievements that align with the responsibilities of an Assistant Front Office Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of RBH's values. Mention specific examples of how you've delivered outstanding guest service or led a team effectively.
Highlight Relevant Skills: In your application, focus on key skills such as communication, leadership, and organisational abilities. Provide examples of how you've used these skills to improve guest experiences or team performance in previous roles.
Showcase Your Understanding of the Role: Demonstrate your knowledge of the Assistant Front Office Manager position by discussing how you would handle guest concerns, manage front office operations, and contribute to team motivation. This shows you’re not just applying randomly but are genuinely interested in the role.
How to prepare for a job interview at RBH
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you strive to create memorable guest experiences.
✨Demonstrate Leadership Skills
As an Assistant Front Office Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated others and handled challenges.
✨Know the Hotel and Its Values
Research RBH and the Hampton by Hilton, London Gatwick Airport before your interview. Familiarise yourself with their values, such as diversity and sustainability, and be ready to discuss how you align with these principles.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Think of scenarios where you've dealt with guest complaints or operational challenges, and explain how you resolved them effectively.
