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- Tasks: Lead the front desk team and ensure exceptional guest service at Hilton Aberdeen.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and career development opportunities.
- Other info: Opportunities for creativity and continuous improvement in a supportive environment.
- Why this job: Be part of a dynamic team in a leading global hospitality brand.
- Qualifications: Experience in front office or guest services with strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL We are currently looking for an Assistant Front Office Manager to join our Front Office Team at the Hilton Aberdeen TECA. The successful applicant for this role will have a positive ‘can do' attitude, be passionate about every aspect of customer service and show that they care. Your new role of Assistant Front Office Manager will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). The 200‑bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, the only Executive Lounge in Aberdeen and Devona Spa & Leisure.
Our Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1,000 per year
Why Join Hilton?
- 5‑day working week – 40 hours
- Competitive salary
- Work for one of the world’s leading hospitality brands
- Career development and progression opportunities within Hilton
- Access to global team member travel discounts
- Supportive kitchen team and positive working culture
- Opportunities to contribute to menu development and creativity
What You’ll Be Doing…
- Support the Assistant Operations Manager in leading the front desk team, setting the tone for exceptional guest service from arrival to departure.
- Oversee daily front office operations, ensuring seamless service across check‑ins, check‑outs, and everything in between.
- Act as a key point of contact for supervisors, front desk team members and PA staff, providing coaching, training, and hands‑on support.
- Handle guest feedback, escalations and special requests with professionalism, turning challenges into memorable experiences.
- Work closely with housekeeping and maintenance to optimise room availability and deliver a smooth guest journey.
- Monitor reservations, billing and front desk procedures to ensure accuracy, compliance and efficiency.
- Assist with team scheduling, rota planning and performance management to keep operations running effectively.
- Step in to lead shifts when required, maintaining a high standard of service and team engagement.
- Drive continuous improvement by identifying opportunities to enhance guest satisfaction and front office performance.
- Ensure the front desk environment reflects a polished, welcoming and professional image at all times.
What We Need From You:
- Proven experience in front office or guest services, with supervisory or junior management experience preferred.
- Strong leadership skills with the ability to motivate, coach and develop a high‑performing team.
- Excellent communication and problem‑solving abilities, especially in a fast‑paced environment.
- Highly organised with a keen eye for detail, particularly around reservations, reporting and billing.
- A collaborative mindset, working effectively with other departments to deliver a seamless guest experience.
- Confidence in decision‑making and the ability to handle escalated situations calmly and professionally.
- Flexible and adaptable, with the energy to thrive in a dynamic, guest‑focused role.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Assistant Front Office Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hilton or RBH. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for guests in previous roles. This will help us see that you truly care about creating memorable experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle guest complaints or busy check-in times. We want to know you can keep your cool and deliver top-notch service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic team at Hilton Aberdeen TECA.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for guests!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in front office or guest services. We love seeing how your skills align with the role of Assistant Front Office Manager!
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and friendliness. Remember, we’re looking for someone who can lead a team while also being approachable to guests and staff alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Hilton Aberdeen TECA.
How to prepare for a job interview at RBH
✨Know the Company Inside Out
Before your interview, take some time to research RBH and the Hilton Aberdeen TECA. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Passion
As an Assistant Front Office Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your 'can do' attitude and how you turned challenges into memorable experiences for customers.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style. Share specific instances where you motivated or coached team members, and how you handled any conflicts or escalations. This will illustrate your ability to manage a high-performing team effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career development, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing to the company’s success.