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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Why this job: Be the friendly face that brightens guests' days in a dynamic environment.
- Qualifications: Strong communication skills and a welcoming personality are essential.
- Other info: Great opportunities for career growth and a vibrant team culture.
The predicted salary is between 1300 - 1800 £ per month.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Our Benefits
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A Day in the Life of a Guest Service Assistant at Our Hotel
What you’ll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
What We Need From You
A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant - 24 Hours in Antrim employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - 24 Hours in Antrim
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and benefits. This way, you can show how your personality fits right in with their welcoming vibe.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face for guests. Role-play common scenarios with friends to boost your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from past experiences where you handled tricky situations. This will help you stand out as someone who can keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RBH family!
We think you need these skills to ace Guest Service Assistant - 24 Hours in Antrim
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and problem-solving abilities. This shows us you’ve done your homework!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as these can give off the wrong impression. We love candidates who are meticulous, especially when it comes to guest needs and reservations!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our amazing benefits and culture!
How to prepare for a job interview at RBH
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Make sure to let your friendly and welcoming nature shine through during the interview. Share anecdotes that highlight your ability to connect with people and create memorable experiences.
✨Know the Company
Do a bit of homework on RBH and their values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they’re looking for. Mention specific benefits or initiatives that resonate with you to show you’re genuinely interested.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s resolving a guest complaint or managing a busy front desk, showcasing your problem-solving skills will demonstrate that you can think on your feet and keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
