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- Tasks: Lead guest services, manage reception, and ensure smooth daily operations.
- Company: Join the vibrant team at Aloft Aberdeen, part of a top-rated hospitality group.
- Benefits: Enjoy discounted stays, extra holiday for your birthday, and free meals on duty.
- Why this job: Be part of an exciting hotel environment and make a real impact on guest experiences.
- Qualifications: Experience in front-of-house roles and a passion for excellent customer service.
- Other info: Flexible shifts and a fun, eclectic team culture await you!
The predicted salary is between 28800 - 42000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
The position of Guest Service Supervisor (GSS) has become available at Aloft Aberdeen TECA. Reporting into the Operations Manager/Guest Service Manager, you will be responsible for Guest Service, Reception, Food and Beverage, and all aspects of running day to day operations. The successful applicant for this role will have vast experience in a similar role and deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care and be flexible to work both night and day shifts.
We are looking for a Talent that has previous experience working in Front of House/Bar, ideally you will have knowledge of Opera but it’s not essential as training will be provided!
What Are We Looking For?
- An experienced Reception/Food and Beverage Individual who has worked in a similar sized property or environment and will thrive on supporting the running of this very successful hotel.
- Aloft is an events hotel, right next to the biggest events complex in Scotland, P&J Live, so you will ideally have experience working with volumes but more than that you will enjoy being busy and are a great team player!
- Someone who is keen to learn and enjoys a variety of work environments.
- Promote and develop loyalty for our hotel guests by reacting positively to their needs and providing an excellent level of personalised guest service.
- Great Leader or someone looking for that next step up! Someone that is not afraid to jump in and resolve issues between team members and handle guest complaints or requests!
- We are looking for someone that is not afraid of being busy, someone that enjoys good vibe!
- You will be happy with working a variety of shifts (weekends/nights) and working without supervision.
We are looking for a game changer, for an inspiration to our staff, guests, and our industry! If this sounds like your dream job and you have what it takes! Apply NOW!
Aloft talent are fun, bold, and eclectic. They’re actively social and are excited and interested to meet new and unique people. They are passionate about design, tech innovation, and music, and love that they can work at a place that encourages them to interact with guests about their favourite topics. Like Aloft guests, our talent is friendly and outgoing, straightforward with a wink. We find people who are tech-savvy and confidently social with an eclectic style to bring the brand to life. Simply put, they control their world, taking a fresh, energetic approach to everything in life. You can teach skill, but it’s the attitude they bring to the table that matters!
Where Will You Be Working?
Your new role of Guest Service Supervisor will see you working in the Aloft Aberdeen TECA on the site of The Event Complex Aberdeen (TECA). You will be a part of the team in a 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference. Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, this is the only Aloft Hotel of its kind in Scotland and will feature a WXYZ bar, RE:MIX lounge and gym.
WHAT WE OFFER
- Discounted hotel room rates for you and your friends & family.
- Extra days holiday for your birthday.
- Flexible working arrangements.
- Pension.
- Free meals on duty saving you over £1000 per year.
To learn more about our full benefits package, watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Guest Service Supervisor in Aberdeen employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor in Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aloft's vibe online. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! As a Guest Service Supervisor, you'll be interacting with guests and team members all day. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've handled busy shifts or resolved guest complaints in the past. This will show you're the perfect fit for their fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Aloft family!
We think you need these skills to ace Guest Service Supervisor in Aberdeen
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Aloft brand. A sprinkle of your unique flair can make all the difference!
Tailor Your Experience: Make sure to highlight your relevant experience in guest service and food & beverage. We’re looking for someone who thrives in a busy environment, so share specific examples of how you've handled high-pressure situations or resolved guest complaints in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at RBH
✨Know the Brand
Before your interview, take some time to research Aloft and its unique vibe. Understand their values around fun, boldness, and eclecticism. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints and resolve issues effectively, as this will demonstrate your readiness for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a busy night shift or resolving a conflict between team members. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would maintain a positive atmosphere.
✨Emphasise Your Flexibility
The job requires working various shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. Showing that you're flexible and ready to jump in when needed will make you stand out as a candidate.
