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- Tasks: Deliver exceptional service to hotel guests and manage reception duties.
- Company: Join the Hilton Aberdeen team, part of a top-rated hospitality group.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and free meals on duty.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a vibrant team in a dynamic hotel environment with great career prospects.
- Qualifications: A positive attitude and willingness to learn are key; experience is a bonus.
The predicted salary is between 1040 - 1248 £ per month.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
We are currently looking for exceptional candidates to join us in the role of Casual Receptionist at the Hilton Aberdeen TECA. Reporting into the Front Office Manager, you will be responsible for delivering an exceptional service to all hotel guests. Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered. Your role will include reception duties and dealing with all guest requests. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
The main responsibility of the position is to look after the security of the hotel and guests along with administrative duties. These include checking in guests and checking out, dealing with any questions and general inquiries. ONQPM knowledge is desirable but not required.
Your new role of Casual Receptionist will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). This role will be one of the appointments for the 200 bedroom Hilton in Aberdeen. The hotel forms part of The Event Complex Aberdeen (TECA), which will include an executive lounge and up to 8 meeting rooms of variable sizes along with a cocktail bar, two very stylish speciality restaurants, fitness centre and wet leisure and spa facilities.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Casual Reception Team Member in Aberdeen employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Reception Team Member in Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them a top place to work. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Casual Reception Team Member, you'll be the face of the hotel. Think about how you can demonstrate a positive attitude and a willingness to help during your interview. Role-play common guest scenarios with a friend!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview at the Hilton Aberdeen. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Plus, it shows you're proactive and keen to be part of our journey!
We think you need these skills to ace Casual Reception Team Member in Aberdeen
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A positive attitude can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Casual Receptionist role. Highlight any relevant experience or skills that match the job description, like customer service or administrative duties. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. Remember, first impressions count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our amazing benefits package there!
How to prepare for a job interview at RBH
✨Know the Company
Before your interview, take some time to research RBH and the Hilton Aberdeen TECA. Understand their values, mission, and what makes them a top place to work in hospitality. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Casual Reception Team Member, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your 'can do' attitude and willingness to learn, which are crucial for this role.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you handle difficult guests or what you would do in a busy situation. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the company and the role you're applying for. Plus, it helps you feel more confident when you walk into the room.