At a Glance
- Tasks: Maximise sales opportunities for groups, meetings, and events across our Heathrow hotels.
- Company: Join the Radisson Blu Heathrow Hotel, a unique hub for business and leisure.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Great career growth opportunities within the rapidly expanding Arora group.
- Why this job: Be part of a dynamic team driving exciting events and making lasting connections.
- Qualifications: Experience in MICE sales and strong knowledge of the London market required.
The predicted salary is between 35000 - 45000 £ per year.
About us...
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset.
Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do...
The Cluster Sales Director will maximise all relevant sales opportunities across assigned segments within the Heathrow cluster of hotels, with senior-level ownership for proactively building, managing and converting a robust Groups, Meetings and Events pipeline, by working with the different brands, Arora central sales team, key agents, corporate clients.
- Regular focus on room hires, food and beverage and associated bedroom targets per month.
- Take senior ownership of a proactive Groups, Meetings and Events sales pipeline, identifying, qualifying and progressing new business opportunities to support cluster revenue targets.
- Maintain clear pipeline visibility through regular forecasting, activity tracking and conversion reporting for senior commercial review.
- Assist in preparation of annual sales & marketing budgets.
- Ensure that all MICE FAM trips work towards a ROI concept.
- Draw up action plans to work towards MICE budget.
- Ensuring business is strategically placed in the most appropriate property to maximise overall revenue and profitability for the group.
- Develop, nurture and understand the MICE community from both the agents and direct corporate.
- Proactively target senior-level decision makers, event agencies, corporate bookers and association contacts to generate new enquiries and long-term group and event partnerships.
- Regular face to face client appointments both in house and external.
- Regular follow up with existing MICE bookers for future business.
- Ensuring we are best positioned on any of key MICE platforms
More about you...
- Previous experience in Large scale MICE sales within hotels, event agencies or corporate environments.
- Strong knowledge of the London MICE Market including key agencies, corporate bookers and market trends
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communicator with a high standard of written and spoken English.
A smart and professional appearance.
4-star hotel experience in a similar role a real advantage.
Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Cluster Sales Manager in Hayes employer: RBH- Sales & Marketing
At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and professional growth. With competitive salaries, generous holiday allowances, and a range of employee benefits including discounted rates, wellness programmes, and recognition awards, we ensure our team members feel valued and supported. Join us in a dynamic environment where your contributions directly impact our success and where opportunities for career advancement are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Sales Manager in Hayes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH- Sales & Marketing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH- Sales & Marketing
Don't be shy about reaching out to RBH- Sales & Marketing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Sales Manager in Hayes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH- Sales & Marketing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH- Sales & Marketing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
