At a Glance
- Tasks: Maximise sales opportunities across MICE, Corporate and Leisure segments in a dynamic hotel environment.
- Company: Join the Arora group, managing three exceptional Heathrow hotels.
- Benefits: Competitive salary, 28 days holiday, free meals, discounts, and career progression.
- Other info: Exciting opportunities for career growth and development within a supportive team.
- Why this job: Drive sales performance and make a real impact on guest experiences.
- Qualifications: Experience in large-scale MICE sales and strong knowledge of the London market.
The predicted salary is between 31500 - 38500 £ per year.
About us...
Join our team across three exceptional Heathrow properties – Radisson Blu Hotel & Conference Centre, Renaissance London Heathrow Hotel and Sofitel London Heathrow.
Together, our hotels offer a diverse mix of contemporary and luxury hospitality, extensive meeting and event facilities, and outstanding dining experiences, welcoming business, and leisure guests from across the globe.
As part of our cluster team, you'll have the opportunity to work in a dynamic, fast-paced environment where delivering exceptional guest experiences is at the heart of everything we do.
A bit about what you will do...
The Cluster Sales Director will maximise all relevant sales opportunities across assigned segments within the Heathrow cluster of hotels, with senior-level ownership for proactively building, managing and converting a robust Groups, Meetings and Events pipeline, by working with the different brands, Arora central sales team, key agents, corporate clients.
- The Cluster Sales Director will maximise sales opportunities across all key market segments, including MICE, Corporate and Leisure, within the Heathrow cluster of hotels.
The role has senior-level ownership for driving both corporate transient and group business, proactively building, managing, and converting a robust sales pipeline across Groups, Meetings and Events.
Working closely with the hotel brands, the Arora central sales team, key agents and corporate clients, the role will maximise revenue opportunities and drive sales performance across the cluster.
- Drive sales performance across MICE, Corporate and Leisure segments, maximising opportunities for room hire, food and beverage and associated bedroom revenue targets.
- Regular focus on room hires, food and beverage and associated bedroom targets per month.
- Maintain clear pipeline visibility through regular forecasting, activity tracking, and conversion reporting for senior commercial review.
- Assist in preparation of annual sales & marketing budgets.
- Ensure that all FAM trips work towards an ROI concept.
- Develop and implement strategic Account Development Plans to support delivery against MICE, Corporate and Leisure revenue targets.
- Strategically position business across the most appropriate property within the cluster to maximise overall revenue, profitability, and guest experience.
- Develop, nurture, and understand the MICE community from both the agents and direct corporate.
- Proactively target senior-level decision makers, event agencies, corporate bookers, and association contacts to generate new enquiries and long-term group and event partnerships.
- Regular face to face client appointments both in house and external.
- Regular follow up with existing MICE bookers for future business.
- Ensure the cluster maintains a strong presence and optimal positioning across key MICE & Corporate platforms to maximise visibility, enquiries, and revenue opportunities.
More about you...
- Previous experience in Large scale MICE sales within hotels, event agencies or corporate environments.
- Strong knowledge of the London MICE Market including key agencies, corporate bookers and market trends
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communicator with a high standard of written and spoken English.
- A smart and professional appearance.
- 4-star hotel experience in a similar role a real advantage.
- Salary – Competitive
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.
Compensation: Competitive salary
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Cluster Sales Director employer: RBH- Sales & Marketing
Join the Arora group and be part of a vibrant team across three exceptional Heathrow properties, where we prioritise delivering outstanding guest experiences in a dynamic and fast-paced environment. As a Cluster Sales Director, you'll benefit from competitive salary packages, generous holiday allowances, and a range of employee perks including discounted rates, recognition awards, and opportunities for career progression within our rapidly growing organisation. Our supportive work culture fosters personal and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Sales Director
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH- Sales & Marketing. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH- Sales & Marketing
Don't be shy about reaching out to RBH- Sales & Marketing directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Sales Director
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH- Sales & Marketing and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH- Sales & Marketing
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
