At a Glance
- Tasks: Lead and inspire our Food & Beverage team to deliver exceptional guest experiences.
- Company: Join the award-winning Holiday Inn Blackpool, a top-rated hospitality destination.
- Benefits: Enjoy discounted hotel stays, flexible working, free meals, and more!
- Other info: Be part of a diverse, people-first culture that values your individuality.
- Why this job: Shape the future of culinary experiences in a vibrant, fast-paced environment.
- Qualifications: Experience in food and beverage with strong leadership and communication skills.
The predicted salary is between 25556 - 31235 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Welcome to Holiday Inn Blackpool; where exceptional hospitality meets outstanding achievement! Opened in May 2024, our modern 144-bedroom hotel has quickly established itself as one of Blackpool's leading hospitality destinations. Proudly recognised as the No. 1 Holiday Inn across the UK & Ireland for guest experience in both 2024 and 2025, we've set incredibly high standards since opening, and we're not stopping there! We're also proud to be the first hotel in Blackpool to achieve the prestigious AA Four-Star Accreditation, recognising our commitment to exceptional quality, service and hospitality. Located in the heart of Blackpool, our hotel is home to Platform 9 Bar & Kitchen, our vibrant food and beverage destination welcoming hotel guests, local residents and visitors alike. With an exciting all-day dining offering, contemporary menus and a growing reputation, there's a fantastic opportunity to shape the future of our culinary experience.
As our Guest Services Supervisor Food & Beverage, reporting directly to the Food & Beverage Manager, you'll play a key role in the day-to-day success of our operation. Leading by example, you'll support and motivate our team, ensure consistently high service standards and help create memorable experiences for every guest.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FOOD & BEVERAGE SUPERVISOR AT OUR HOTEL
What you'll be doing...
- Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
- Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
- Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
- Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
- Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
- Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
- Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
- Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
- Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.
WHAT WE NEED FROM YOU
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
We recognise that great supervisors come from different backgrounds, and we welcome applications from individuals who can demonstrate the passion, skills and ambition to succeed in this role. If you're an experienced hospitality professional looking to take the next step in your career, or an established supervisor looking for an exciting new challenge, we'd love to hear from you!
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know so we can support you.
Guest Services Supervisor Food & Beverage employer: RBH Hospitality Management Ltd
The Duke of Cornwall Hotel offers a vibrant and inclusive work environment where employees are valued as the greatest asset. With a strong focus on training and development, staff can expect to grow their skills in both food and beverage service and reception duties, all while enjoying competitive benefits such as discounted hotel rates, flexible working arrangements, and social events. Join a passionate team dedicated to creating memorable guest experiences in one of Plymouth's most iconic hotels.
Contact Details:
RBH Hospitality Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor Food & Beverage
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RBH Hospitality Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RBH Hospitality Management Ltd
Don't be shy about reaching out to RBH Hospitality Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor Food & Beverage
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RBH Hospitality Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RBH Hospitality Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
