At Wotton House, hospitality is about more than checking guests in and out – it’s about creating experiences people remember.
Set within stunning Grade II* listed gardens in the Surrey countryside, Wotton House is home to everything from weddings and celebrations to relaxing escapes and corporate events. No two days – or guests – are ever quite the same.
We’re bold, welcoming and a little bit quirky. Our approach is simple: “Yes – what’s the question?” We empower our teams to create memorable, personal experiences and bring a little Wonderfully Wotton magic to every guest interaction.
We’re the flamingo in a flock of pigeons.
Why You’ll Love Working Here
- Birthday day off
- Discounted hotel stays for you, friends & family
- Free meals on duty – saving over £1,000 a year
- Wagestream – choose when you get paid
- 30% off food & drink across RBH hotels
- £250 Refer a Friend scheme
- Enhanced family leave
- Flexible working opportunities
- Employee Assistance Programme & life insurance
- Training and career development
- Regular social events and wellbeing activities
The Role
As a Receptionist, you’ll be one of the first faces our guests see and the last they remember.
You’ll provide a warm, confident and professional welcome, making sure every stay runs smoothly from arrival to departure. Whether you’re checking in a wedding guest, recommending somewhere to explore locally or helping solve an unexpected problem, you’ll have the opportunity to make someone’s stay that little bit more special.
What You’ll Be Doing
- Welcoming guests and completing smooth check-ins and check-outs
- Responding to enquiries, requests and guest feedback with confidence and care
- Handling calls, emails, reservations and payments accurately
- Sharing your knowledge of the hotel, dining experiences and local area
- Working closely with other departments to create a seamless guest experience
- Keeping Reception welcoming, organised and beautifully presented
- Bringing our Wonderfully Wotton personality and service standards to every interaction
Could This Be You?
We’re looking for someone who is friendly, confident and genuinely enjoys helping people.
You’ll have great communication skills, strong attention to detail and the ability to stay calm and confident when things get busy. Previous hotel experience is essential, ideally within a Reception or Front Office environment. You’ll understand what it takes to deliver a fantastic guest experience and will bring a positive, proactive approach to every shift. Experience using Opera would be an advantage, although training on our systems will be provided.
You’ll also need to be comfortable working a variety of shifts, including evenings, weekends and bank holidays.
Everyone’s Welcome
RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.
If you require any reasonable adjustments during the recruitment process, please contact
charlotte.power@wottonhousehotel.co.uk.
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Receptionist in Dorking employer: RBH Hospitality Management Ltd
The Duke of Cornwall Hotel offers a vibrant and inclusive work environment where employees are valued as the greatest asset. With a strong focus on training and development, staff can expect to grow their skills in both food and beverage service and reception duties, all while enjoying competitive benefits such as discounted hotel rates, flexible working arrangements, and social events. Join a passionate team dedicated to creating memorable guest experiences in one of Plymouth's most iconic hotels.
Contact Details:
RBH Hospitality Management Ltd Recruitment Team
