At a Glance
- Tasks: Create a welcoming atmosphere and ensure excellent service for our guests.
- Company: Join the vibrant team at Radisson Blu Heathrow Hotel & Conference Centre.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition.
- Other info: Exciting opportunities for career progression within the Arora group.
- Why this job: Be part of a dynamic team and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Salary and Holiday
- Salary – Discussed at venue.
- Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in London employer: RBH- Front Office
At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. With generous benefits such as 28 days holiday, free meals on duty, and extensive employee discounts, we ensure our staff feel appreciated and supported. Our commitment to employee growth is evident through numerous career advancement opportunities within the Arora group, making this an ideal place for those seeking a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Radisson Blu Heathrow. Familiarise yourself with their services and facilities so you can chat confidently about how you can contribute to creating that warm atmosphere for guests.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to sharpen your communication skills and show off that infectious smile during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview – it shows you care about the role and the hotel's image.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Professional:While we love a friendly tone, it’s important to keep your application professional. Use clear and concise language, and make sure to proofread for any spelling or grammar mistakes. A polished application reflects your attention to detail, which is key in this role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at RBH- Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Radisson Blu Heathrow Hotel & Conference Centre. Familiarise yourself with their facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating that warm and inviting atmosphere for guests.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your proactive approach and ability to handle guest inquiries professionally.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of a hotel, practice handling multiple tasks at once. You might be asked how you would manage check-ins while answering phone calls. Think of specific strategies you’d use to stay organised and calm under pressure, and be ready to share them during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of maintaining a professional image in front of guests.
