At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant team at Radisson Blu Heathrow Hotel & Conference Centre.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a positive, proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Salary and Holiday
- Salary – Discussed at venue.
- Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4‑star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist employer: RBH- Front Office
At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career progression within the Arora group, our employees enjoy a rewarding environment that fosters personal and professional growth. Join us in creating memorable experiences for our guests while enjoying unique perks like discounted rates for friends and family, and recognition for your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's entire experience. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! Reception can get hectic, especially during check-in and check-out times. Take a deep breath, prioritise tasks, and remember: teamwork makes the dream work!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your interest and get noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills, especially those that match what we’ve mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and why you’d be a great fit for our hotel.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer at Radisson Blu Heathrow.
How to prepare for a job interview at RBH- Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Radisson Blu Heathrow Hotel & Conference Centre. Familiarise yourself with its facilities, services, and unique offerings. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating that warm and inviting atmosphere for guests.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your proactive approach and ability to handle guest inquiries professionally.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart, professional attire that reflects the hotel's standards. A polished appearance will convey your seriousness about the role and your understanding of the hospitality industry.
✨Practice Your Communication Skills
Since communication is crucial in this role, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend. This will help you feel more at ease during the actual interview and ensure you convey your strong organisational skills effectively.
