At a Glance
- Tasks: Coordinate vehicle collections and handle customer queries in a fast-paced environment.
- Company: Join a leading vehicle auction company with a supportive team culture.
- Benefits: Enjoy competitive salary, ongoing training, and employee discounts.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference by providing excellent support to clients and customers.
- Qualifications: Strong admin skills, confident with Microsoft Office, and great communication abilities.
The predicted salary is between 27040 - 27040 £ per year.
We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers. You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.
Key Responsibilities
- Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
- Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
- Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
- Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
- Liaise with internal teams (e.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
- Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
- Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
- Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.
- Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs.
Skills & Experience
Essential:
- Strong administration and organisational skills
- Confident using Microsoft Office packages
- Excellent communication and customer service skills
- Professional telephone manner
- Ability to prioritise workloads and work independently
- Positive attitude and strong team-working skills
- Reliable and punctual
Desirable:
- Knowledge of motor vehicles
- Previous experience within the motor industry
Qualifications
Good standard of Maths and English
What We Offer
- Monday–Friday 40 hour week
- Ongoing training and development opportunities
- Free onsite parking
- Uniform and PPE provided
- Telus Health support
- Employee discounts on Vodafone, vehicle parts, and non-auction vehicles
- One paid volunteering day per year
- 28 days holiday including Bank Holidays
- Pension scheme with 3.5% employer contribution
Please note this role is subject to satisfactory DBS, right to work, and reference checks. We reserve the right to close this vacancy early should a suitable candidate be identified, so early applications are encouraged.
IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.
Client Services Scheduling Administrator in Winsford employer: RBGlobal
At IAA in Winsford, we pride ourselves on fostering a dynamic work environment where proactive individuals can thrive. As a Client Services Scheduling Administrator, you'll benefit from ongoing training and development opportunities, a supportive team culture, and a range of employee perks including discounts and a pension scheme. Join us to make a meaningful impact while enjoying a balanced work-life schedule with generous holiday allowances and a commitment to your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Scheduling Administrator in Winsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IAA and their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in administration and customer service can shine in this role.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and sets a positive tone for the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Client Services Scheduling Administrator in Winsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong administration and customer service skills. We want to see how your experience aligns with the role of a Client Services Scheduling Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Winsford. Be sure to mention your organisational skills and any experience you have in a fast-paced environment.
Show Off Your Communication Skills:Since this role involves handling queries from various stakeholders, we’d love to see examples of your excellent communication skills. Whether it’s through your CV or cover letter, make sure to demonstrate how you handle customer interactions professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at RBGlobal
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Scheduling Administrator. Familiarise yourself with tasks like handling queries, coordinating vehicle collections, and managing claims processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires strong administration and organisational skills, be prepared to discuss specific examples from your past experiences. Think about times when you successfully managed multiple tasks or improved a process. This will show that you can handle the fast-paced environment they’re looking for.
✨Practice Your Communication Style
Excellent communication is key in this position. Practice articulating your thoughts clearly and professionally, especially over the phone. You might even want to do a mock interview with a friend to get comfortable with discussing customer service scenarios and how you would handle them.
✨Demonstrate a Positive Attitude
A positive attitude can set you apart from other candidates. During the interview, express your eagerness to contribute to the team and your willingness to learn. Share examples of how you’ve maintained a positive outlook in challenging situations, as this aligns well with the company’s values.
