Job Description
We have an exciting opportunity for a Client Administrative Services Associate to join our Chief Administration Office in London.
The CAO team works across all business lines of RBC BD, supporting the front office through three principles; 'Protect', 'Sustain' and 'Grow'. The 'Protect' agenda is responsible for implementing and embedding effective first line controls and processes within the Advice (investment management and financial planning) business to ensure good outcomes for clients 'the first time'.
The 'Sustain' principle ensures the team are the first point of contact between the Front Office and Client Facing Teams. We identify and triage issues limiting business productivity, efficiency, and overall performance with relation to KPI / KRIs. The purpose of 'Grow' is to identify process-related opportunities to create additional capacity for Client Facing Teams, enabling them to generate new business. This includes ensuring that high-quality data is available to run our business and meet our clients' needs effectively, delivering change projects to the front office, and training.
RBC's expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely.
What will you do?
- Support the operational risk event process (below the RBC reportable threshold)
- This includes ensuring operating events are identified and correctly logged including the recording of events in the RBC system of records (Open Pages / Archer)
- Additionally supporting Risk partners with logging risk events above the RBC
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Wealth and Investments Client Administrative Services Associate employer: RBC
RBC is an exceptional employer, offering a dynamic work culture that prioritises collaboration and professional growth. With a focus on employee development, the Fund Accountant role provides opportunities to deepen your expertise in fund products while working in the vibrant city of London, known for its financial hub and diverse community. Enjoy a balanced 35-hour work week and the chance to be part of a leading firm that values integrity and excellence.
