At a Glance
- Tasks: Provide top-notch technical support to users, resolving hardware and software issues.
- Company: Join RBC, a leading global bank with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible benefits, and a world-class training programme.
- Other info: Work in a vibrant London office with opportunities for career growth.
- Why this job: Make a real impact in a dynamic team while developing your IT skills.
- Qualifications: Experience with Microsoft systems and strong problem-solving abilities required.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
What is the opportunity?
You will be a Senior Technical Analyst providing technical assistance, which is similar to that of a Technical Analyst, but with broader technical knowledge and qualifications across all service lines, including but not limited to, Non-trade, Trade, mobile, Techbar, VIP and Audio Video systems across all lines of business (LOB) and locations.
You will troubleshoot and resolve hardware, software and network issues ensuring a smooth operation of end user systems.
Effective communication and problem-solving skills are crucial in this customer facing role.
Should you be shortlisted, do please let us know if you have any specific requirements for the interview.
This is a permanent, full-time role and requires 4 days in the 100 Bishopsgate, London office.
What will you do?
Provide technical support and guidance to enterprise users including Executive users (VIP) related to hardware equipment, software, and all mobile devices.
Manage service requests and incidents through ticket system accordingly and meeting SLAs.
Resolve conflicts/issues and escalates others as appropriate.
Ensure work is carried out within the agreed service levels and in accordance with department guidelines.
Continuous Service and Performance improvement.
Work with Global TI towers and vendors.
Undertake system administration duties.
On-site in person & remote support.
Participate and awareness in reporting as required on BAS, DSS effectiveness.
Adhere to processes and procedures including creating, updating, improving, and developing.
Bring management attention to inefficient processes and procedures.
Be part of the improving BAS, and DSS components of the client experience.
Be aware of RBC strategic direction as well as the direction of related business units.
Promote and abide by RBC, TI, and business line policies to protect the organization from actual or potential harm, bringing attention to the user or management of concerns regarding risks to people, technology, property, or reputation.
Contribute to successful project and task completion by identifying risks and developing and/or recommending mitigation strategies.
What do you need to succeed?
- Must-have
- Knowledge of Microsoft Operating systems, windows based applications running on Desktops and Laptops.
- Understanding of ITIL (Incident, Change, Problem etc.)
- Good oral and written communication skills.
- Problem identification, troubleshooting and problem-solving skills and experience.
- Nice-to-have
- Understanding of RBC's values and procedures.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.
- Job Skills
- Critical Thinking
- Customer Support Systems
- Group Problem Solving
- Installation Support
- IT Service Level Management
- IT Service Management (ITSM)
- IT Standards
- Technical Troubleshooting
- Additional Job Details
- Address: 100 BISHOPSGATE
- City: London
- Country: United Kingdom
- Work hours/week: 35
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
- Application Deadline: 2026-09-29 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
- Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Senior IT Support Analyst - Trade Floor Support (London) employer: RBC
RBC is an exceptional employer, offering a dynamic work culture that prioritises collaboration and professional growth. With a focus on employee development, the Fund Accountant role provides opportunities to deepen your expertise in fund products while working in the vibrant city of London, known for its financial hub and diverse community. Enjoy a balanced 35-hour work week and the chance to be part of a leading firm that values integrity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Analyst - Trade Floor Support (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RBC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RBC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RBC!
✨Direct Apply to RBC
Let's not forget to apply directly through the RBC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Analyst - Trade Floor Support (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RBC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RBC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RBC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
