Senior Business Insights Associate

We have an exciting opportunity for a Senior Business Insights Associate to join either our Cardiff or London CAO team! This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes.

What will you do?

• Data Collection and Cleansing - Partner with the Data Office to collate, clean and consolidate large data sets to produce meaningful insights and support stakeholders in making data‑driven decisions by providing actionable recommendations.
• Interpretation & Insights - Use statistical methods and analytical tools to interpret data sets, identify trends, and provide actionable insights.
• Reporting / Presenting - Develop and present reports, dashboards, and visualisations using BI tools to communicate findings to stakeholders; maintain and innovate existing reports and dashboards.
• Performance Monitoring - Develop and monitor key performance indicators (KPIs) to measure the success of the business and identify areas for improvement; review and analyse high volumes of data quickly and efficiently, perform anomaly detections in large data sets, investigate causes, and recommend corrective actions.
• Collaboration - Regular engagement and stakeholder management across the wider BD network and business partners/teams such as IT, Change, Finance, Marketing, Business Management, Operations; ensure engagement with SMEs across the business at both junior and senior levels, distilling key messages in and out of these relationships.

You will be expected to create data visualisations and support ongoing compilation of platform data. Work in partnership with all business functions to deliver insights consisting of defining, monitoring, generating actionable insights, and supporting deployment of business/customer‑centric strategies.

What do you need to succeed?

Must-have

• Proven track record of analysing large data sets to derive meaningful insights and presenting them in a clear and concise manner.
• Strong analytical and problem‑solving capabilities with a passion for data, data tools and data skills.
• Comfortable challenging assumptions and providing insight‑based recommendations.
• A positive, flexible, can‑do attitude with natural curiosity and keenness for continuous learning.
• Ability to clearly communicate complex data insights to non‑technical stakeholders.
• Confident, approachable and willing to build strong relationships.

Nice‑to‑have

• Experience working in a business undergoing significant change is highly favourable.
• Understanding of the financial services industry, including regulatory or customer‑outcome frameworks with knowledge of customer behaviour, journeys and how customers interact with products/services.
• Strong skills in SQL, Excel and Python or any other data analysis tools with exposure to working with large data sets.

What is in it for you?

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high‑performing team.