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- Tasks: Lead a team of support engineers and ensure top-notch service delivery.
- Company: A leading financial services company with a focus on technology.
- Benefits: Full-time role with professional development opportunities and strategic leadership.
- Why this job: Make a real impact in tech operations while developing your leadership skills.
- Qualifications: Experience in technical support and strong customer service skills.
- Other info: Join a dynamic team in Newcastle upon Tyne with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company is seeking a skilled leader for a technology operation in Newcastle upon Tyne. The role involves managing a team of support engineers, ensuring high-quality service delivery, and collaborating across various technology functions.
Ideal candidates have proven experience in technical support, demonstrate strong customer service orientation, and possess emotional intelligence. This is a full-time position that offers opportunities for professional development and the chance to lead strategic initiatives within the organization.
Global IT Service Delivery Manager - Infrastructure in Newcastle upon Tyne employer: RBC
Contact Detail:
RBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT Service Delivery Manager - Infrastructure in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or IT. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your emotional intelligence during interviews. Share examples of how you've handled challenging situations with customers or team members. This will highlight your leadership skills and customer service orientation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global IT Service Delivery Manager - Infrastructure in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global IT Service Delivery Manager role. Highlight your technical support experience and any leadership roles you've had, as we want to see how you can lead our team of support engineers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service orientation and emotional intelligence. We love seeing candidates who can connect with others, so share examples of how you've done this in past roles.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Quantify your successes where possible, like improving service delivery times or leading successful projects. This helps us see the impact you've made in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RBC
✨Know Your Tech Inside Out
Make sure you brush up on the latest trends and technologies in IT service delivery. Be ready to discuss your experience with infrastructure management and how you've led teams in previous roles. This will show that you're not just familiar with the tech, but that you can also lead others effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and delivered high-quality service. Think about specific challenges you've faced and how you overcame them. This will demonstrate your ability to lead and inspire a team, which is crucial for this role.
✨Emphasise Customer Service Orientation
Since the role requires a strong customer service focus, be ready to share instances where you've gone above and beyond for clients or stakeholders. Highlight your emotional intelligence and how it has helped you build relationships and resolve conflicts.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's technology operations and future initiatives. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.
