At a Glance
- Tasks: Join our onboarding team, handling operational and administrative tasks to keep everything running smoothly.
- Company: RBC, a leading bank with a focus on collaboration and innovation.
- Benefits: Competitive salary, bonuses, flexible benefits, and world-class training in financial services.
- Other info: Dynamic team culture with opportunities for growth and contribution.
- Why this job: Make a real impact while developing valuable skills in a supportive environment.
- Qualifications: Positive attitude, attention to detail, and experience in an operational or administrative role.
What is the opportunity?
Join our Onboarding & Maintenance team for a 12-month contract role based in our Newcastle office! You'll be joining our client onboarding team, handling the core operational and administrative tasks that keep everything running smoothly. Working alongside experienced team members, you'll support both our internal teams and external partners while building valuable skills in a collaborative, supportive environment. If you're someone who enjoys getting stuck into detailed work and seeing the direct impact of your efforts, this role could be perfect for you.
Note: This is a full-time 12-month fixed-term contract role with a minimum of 4 days working from the Newcastle office – flexibility that works for you.
What will you do?
- Get it right, first time: Deliver accurate work to strict deadlines, supporting client account onboarding and data maintenance across multiple systems
- Keep things organised: Help your line manager maintain up-to-date departmental guides, procedures and processes
- Create useful insights: Produce management information and reports using tools like ActiveOps
- Flag issues early: Spot operational risks, errors or workload challenges and elevate them to management
- Spot opportunities: Suggest ways to simplify processes through our Little 'i' innovation programme
- Lend a hand on projects: Support wider team initiatives where needed
- Play by the rules: Follow all RBC policies and regulatory standards
- Be part of the bigger picture: Contribute to team goals and feel empowered to have your say
What do you need to succeed?
Must-have
- A positive, can-do attitude with the drive to motivate yourself
- Sharp attention to detail and solid time management
- Ability to work both independently and as part of a team
- Clear communication skills – written and verbal – across all interactions
- Openness to change and enthusiasm for learning
- Experience in an operational or administrative role
Nice-to-have
- Background in financial services or client onboarding
- Experience with multiple systems and data platforms
- Knowledge of process improvement methods
What is in it for you?
We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training programme in financial services
Job Skills: Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Administrator, Client Services - 12 Month Fixed Term Contract in Newcastle upon Tyne employer: RBC
RBC is an excellent employer, offering a dynamic work environment in London that fosters professional growth and collaboration within a high-performing team. Employees benefit from a competitive compensation package, comprehensive development opportunities, and the chance to work on innovative projects like the ATOM application, making it a rewarding place for those passionate about finance and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator, Client Services - 12 Month Fixed Term Contract in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like RBC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like RBC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator, Client Services - 12 Month Fixed Term Contract in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to RBC.
How to prepare for a job interview at RBC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in RBC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services RBC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
