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- Tasks: Provide IT support, troubleshoot issues, and assist users with tech problems.
- Company: Join RBC BlueBay, a leading financial services firm with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible working options, and a comprehensive rewards programme.
- Why this job: Kickstart your career in tech while making a real impact in a dynamic team.
- Qualifications: Basic IT support experience; financial industry knowledge is a plus.
- Other info: World-class training and mentorship to help you grow professionally.
The predicted salary is between 24000 - 36000 £ per year.
This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay.
RBC's expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.
What will you do?
- Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk.
- Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision.
- Communicate clearly and professionally with users across email, chat, phone, and in person.
- Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately.
- Support basic hardware tasks including equipment setup, moves, and simple installations.
- Learn advanced troubleshooting techniques through mentorship and structured training programs.
What do you need to succeed?
- Must-have: This is a junior role but some experience in the financial industry would be largely beneficial. Basic IT support or technical experience.
- Nice to have: Degree educated but not essential. Any recognized IT qualification.
What is in it for you?
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible working options fully supported.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
IT Support Analyst in London employer: RBC
Contact Detail:
RBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already at RBC. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock IT support scenario with friends or family. The more you practice, the more confident you'll be when handling real user requests.
✨Tip Number 3
Show off your communication skills! Whether it’s through email or face-to-face, being clear and professional is key. Try role-playing different scenarios to get comfortable with various communication styles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities right there, tailored for you.
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant IT support experience or technical skills you have, especially if they relate to troubleshooting or customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role at RBC BlueBay and how your background makes you a great fit. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since you'll be communicating with users via email, chat, and phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to the right people. Plus, you’ll get to see all the other opportunities we have!
How to prepare for a job interview at RBC
✨Know Your Basics
Make sure you brush up on basic IT support concepts, especially around troubleshooting common issues with Windows and M365. Familiarise yourself with password resets and account access problems, as these are likely to come up during the interview.
✨Practice Clear Communication
Since you'll be communicating with users via email, chat, phone, and in person, practice articulating your thoughts clearly and professionally. Consider role-playing with a friend to simulate user interactions and get comfortable with explaining technical issues in simple terms.
✨Show Enthusiasm for Learning
This role is all about building foundational skills, so express your eagerness to learn advanced troubleshooting techniques. Mention any relevant training or mentorship experiences you've had, and be ready to discuss how you plan to grow in the role.
✨Research RBC BlueBay
Take some time to understand RBC BlueBay's values and culture. Being able to align your answers with their mission of delivering trusted advice and making a difference will show that you're genuinely interested in the company and its goals.
