Director - Operational Risk, Control & Governance - Capital Markets Operations, UK and APAC (London)

The Director, Capital Markets (CM) Controls for Operations leads and manages a strategic Operations Risk & Controls Governance (RC&G) function within CM, with responsibility for direct reports across the UK and APAC regions. This role is responsible for ensuring that operational risks are effectively monitored and reported across business functions to provide appropriate oversight and alignment with enterprise policies. You will work with CM leaders to drive alignment and standardisation across processes, procedures, controls, management reporting, toolsets, and governance.

This is a permanent, full-time role and requires 4 days in the 100 Bishopsgate, London office.

What will you do?

• Oversight and governance of the control framework across the UK and APAC regions, including processes, risks, controls, issues, metrics, and reporting to ensure proactive risk identification and monitoring.
• Participate in and support root cause analysis of audit findings, operational risk events, and control gaps, with recommendations for mitigation strategies and enhancements to the control infrastructure.
• Participate in and support operational risk events and incident management, coordinating with central CM operational risk and control teams to ensure accurate capture and appropriate remediation.
• Establish and maintain control inventories through maintenance, extension, and rationalisation of CM Operations’ key and non-key controls.
• Facilitate standardised reviews of key risk areas via deep dives and continuous monitoring oversight.
• Lead and support control assurance programs through oversight and coordination, ensuring control deficiencies are identified, escalated, and remediated in a timely manner, with adherence to Internal Control Management Policy (ICMP) requirements.
• Lead and collaborate with senior leadership, regional RC&G leads and 1LOD functions to coordinate execution of operational risk and control initiatives, providing subject matter expertise and independent challenge where needed.
• Establish robust lineage and heatmapping across policies, processes, risks, controls, and issues to connect enterprise frameworks holistically.
• Facilitate governance forums and production of related reporting for regional risk forums, senior management, and regulatory bodies.
• Lead standardisation and streamlining efforts across RC&G control frameworks, leveraging AI tools to identify automation and process efficiency opportunities.
• Develop and oversee a culture of integrity and appropriate market conduct, ensuring escalation of issues that could impact customer treatment and firm compliance.
• Partner on regulatory, compliance, and audit requests and reviews of dispensations as required.

People Leadership

• Lead, develop, and mentor direct reports in the UK & APAC regions, establishing clear reporting lines, responsibilities, and expected knowledge and skills.
• Build an empowered, productive team that encourages maximum performance and manages low performance appropriately.
• Frequently review talent potential with succession planning in mind, ensuring direct reports actively manage their objectives and goals.
• Ensure that team members understand RBC's vision, support targeted behaviours that contribute to RBC goals, and receive necessary training and development opportunities.
• Communicate firm policies to your team and monitor adherence, escalating any indications of non-compliance to appropriate risk and control areas.

Must-have

• Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial services environment, preferably with responsibility for direct reports.
• Thorough understanding of key operational risks and Capital Markets products and business processes.
• Strong knowledge of control frameworks, risk assessment methodologies, and jurisdictional regulatory requirements.
• Demonstrated ability to drive standardisation, process improvement, and automation initiatives across distributed teams and regions.
• Excellent leadership and people management skills with demonstrated ability to develop talent and drive performance.
• Strong communication and stakeholder management capabilities across multiple organisational levels and geographies.
• Demonstrated leadership ability with strong relationship-building and team-building skills.
• A collaborative and solution-oriented mindset with the ability to operate independently and overcome potential adversarial situations.

Nice-to-have

• Strong background in Capital Markets operations (e.g., payments, prime brokerage, trade settlements, client life cycle).
• Familiarity with RBC's risk and control governance frameworks and systems.
• Background in audit, compliance, or enterprise risk management.
• Experience implementing control automation tools and dashboards.
• Knowledge of UK and APAC regulatory requirements and conduct rules.

What is in it for you?

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.