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- Tasks: Provide second-level support for financial applications and troubleshoot issues.
- Company: Dynamic wealth management firm in London with a collaborative team.
- Benefits: Competitive salary, bonuses, flexible benefits, and world-class training.
- Other info: Opportunities for career growth and development in a high-performing team.
- Why this job: Make a real impact while working with cutting-edge financial technology.
- Qualifications: Strong problem-solving skills and knowledge of ITIL practices required.
The predicted salary is between 50000 - 70000 £ per year.
An Application Support Specialist is part of a 13-member team responsible for providing second-level support for a variety of financial applications, both vendor-supplied and internally developed. These applications include a combination of SaaS solutions and custom-built systems operating within a Windows Server environment, utilising MS SQL databases, SSRS, and SSIS, hosted in both on-premises data centre and Azure cloud. Serving over 1,000 business users, primarily Investment Managers, Financial Planners, and administrative staff, these mission-critical applications are complemented by numerous smaller tools that facilitate specific business processes.
What will you do?
- Use tools to track alerts, uptime, and performance.
- Diagnose, troubleshoot, and resolve application errors, bugs, and performance issues within SLAs.
- Provide 2nd/3rd line technical assistance to end-users.
- Validate failed data files, run reports, and reprocess data to ensure continuity.
- Manage, configure, and optimise AI-driven platforms, models, and workflows.
- Create bug reports in Jira and document replication steps for technical teams.
- Manage changes, updates, and application improvements.
- Apply knowledge of DevOps tools, ITIL practices, and Agile ceremonies.
- Support CRM (deep dive) application.
- Proficiency in SQL for querying databases to investigate data inconsistencies or log-level errors.
What do you need to succeed?
- Must-have: Strong problem-solving, communication, and ability to work under pressure.
- Knowledge of ITIL Practices (Incident and Change Management).
- Strong analytical troubleshooting and interpersonal communication skills.
- Act as the bridge between complex software, developers, and non-technical end-users.
- Translate complex technical bugs into simple terms for non-technical users, while providing precise, actionable logs and steps for developers.
- Maintain detailed knowledge bases (KBs) and FAQs.
- Good documentation reduces future support tickets by enabling user self-service.
- Nice-to-have: Experience with Azure.
- Knowledge of APIs, web services, and system integration.
- Willingness to handle off-hours, weekend releases, or rotating shifts.
- Knowledge of PowerShell to automate repetitive tasks or build custom scripts for application builds.
- Foundational knowledge in languages like Java or JavaScript to help interpret application code during troubleshooting.
What is in it for you?
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
Location: 12 Smithfield Street, London, United Kingdom
Application Support Specialist - Wealth Management Europe (London) employer: RBC
Contact Detail:
RBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist - Wealth Management Europe (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with SQL databases and troubleshooting, practice explaining complex issues in simple terms. We want to show that we can bridge the gap between tech and non-tech folks!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in the past. We need to demonstrate that we can handle pressure and think on our feet.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Application Support Specialist - Wealth Management Europe (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with financial applications, SQL proficiency, and any relevant ITIL practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Azure, DevOps tools, or any programming languages you know. We’re keen on candidates who can bridge the gap between tech and users!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RBC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the financial applications mentioned in the job description. Familiarise yourself with SaaS solutions, MS SQL databases, and Azure cloud services. Being able to discuss these technologies confidently will show that you're serious about the role.
✨Master the Art of Communication
Since you'll be acting as a bridge between technical teams and non-technical users, practice explaining complex concepts in simple terms. Prepare examples of how you've done this in the past, as it will demonstrate your ability to communicate effectively under pressure.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved application errors or performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical troubleshooting skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your understanding of ITIL practices and Agile methodologies. Think of scenarios where you've managed changes or updates in applications, and be prepared to explain your thought process and the outcomes of your actions.