At a Glance
- Tasks: Analyse and resolve client complaints while ensuring compliance with regulations.
- Company: RBC, a leading financial institution with a focus on client satisfaction.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to continuous improvement and development.
- Why this job: Make a difference by improving client experiences and enhancing complaint handling processes.
- Qualifications: Strong analytical skills and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
RBC in London is seeking an Associate for the Client Complaints Team to record, triage, investigate and analyse complaints in line with regulatory requirements.
You will provide advice and recommendations for the resolution of complaints and maintain a clear audit trail.
The role includes monitoring regulatory timescales, identifying trends, and training colleagues to strengthen complaints handling and policy adherence.
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Complaints & Risk Analyst - Flexible Hours employer: RBC
RBC is an excellent employer, offering a dynamic work environment in London that fosters professional growth and collaboration within a high-performing team. Employees benefit from a competitive compensation package, comprehensive development opportunities, and the chance to work on innovative projects like the ATOM application, making it a rewarding place for those passionate about finance and technology.
