At a Glance
- Tasks: Lead and enhance client experiences across RBC’s UK Office locations.
- Company: Join a dynamic team at RBC, a leader in financial services.
- Benefits: Enjoy competitive pay, bonuses, flexible benefits, and world-class training.
- Other info: Opportunities for growth and development in a high-performing team.
- Why this job: Make a real impact on client experiences in a collaborative environment.
- Qualifications: Experience in hospitality or events; proficiency in Microsoft Office.
The predicted salary is between 27800 - 30000 £ per year.
What is the opportunity? Lead and elevate the end-to-end client and guest experience across RBC’s UK Office locations, setting the standard for front‑of‑house excellence and shaping a service culture that reflects RBC’s standards.
Responsibilities
- Client Experience & Front‑of‑House Leadership
- Shape the client experience journey from arrival to departure, ensuring a consistent, high‑quality experience across the London campus.
- Maintain service standards inspired by first‑class hospitality, adapted for a corporate environment.
- Set expectations for professionalism, presentation, and behaviour across all reception areas, acting as the figurehead for a guest‑facing culture.
- Design and oversee VIP hosting experiences, key client visits, and bespoke touchpoints in partnership with internal leaders and outsourced service partners.
- People Leadership & Operational Oversight
- Line‑manage and provide senior guidance and development to the regional reception teams.
- Lead contract management responsibility for the outsourced guest services and switchboard contracts.
- Liaise with other departments to ensure that the Building Ambassadors roles are delivering against the expectations of the business.
- Serve as the central point of alignment for the guest experience, ensuring consistency of service and clear communication.
- Establish an ongoing programme of contract meetings which maximise the value of outsourced partnerships to RBC.
- Ensure contract excellence is embedded via playbooks, SOPs, and standards for all front‑of‑house teams.
- Coordinate training for in‑house reception teams and coach and mentor team members, supporting succession planning and ongoing performance growth.
- Innovation & Continuous Improvement
- Identify and introduce new technologies, tools, or service concepts that enhance the client and guest experience.
- Lead on the innovation and fulfilment of the client gifting service across UK offices, ensuring the offering always reflects RBC’s brand and values.
- Review and refine service models, reception layouts, and operating practices to support a modern, efficient, welcoming environment.
- Be involved with planning the guest experience in any new RBC locations across the UK.
- Meeting Space & Hosting Coordination
- Oversee how client meeting spaces are used and experienced, including booking workflows, space optimisation, AV provision, and hospitality coordination.
- Act as the senior point of escalation for hosting logistics and service delivery for key meetings and in‑office events.
- Ensure smooth collaboration across reception, catering, facilities, AV, Ambassadors, Switchboard, CRE Technology, and external service partners.
- Strategic Influence & Partnership
- Support the Head of Client Services & Hospitality Operations in shaping and delivering the CRE vision for client and guest experience across the UK footprint.
- Use insight and data to advise on future service models, operational needs, and improvements to the guest journey.
- Represent Guest Relations in cross‑functional meetings, working groups, and initiatives tied to culture, client experience, and workplace environment.
- Finance & Vendor Stewardship
- Support decision‑making around contract renewals, performance reviews and service development.
- Establish and monitor Key Performance Indicators (KPIs) that will form a pivotal part of each outsourced contract model.
- Work alongside Operations to ensure budgets, POs, and supplier activity align with client experience priorities.
Qualifications
- Must‑have
- Prior experience in Hospitality, Events.
- Proficient in PowerPoint, Word, Forms and Excel.
- Nice‑to‑have
- Undergraduate degree or equivalent.
- Experience with RBC applications such as MyMarket Place, Beeline.
Benefits / What is in it for you?
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and management opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive and high‑performing team.
- A world‑class training program in financial services.
Location
100 Bishopsgate, London, United Kingdom
Employment type
Full time, Regular, Salaried
Job details
Work hours: 35 per week
Platform: Wealth Management
Client Experience Manager, Corporate Real Estate (London) employer: RBC
RBC is an exceptional employer that prioritises a high-quality client experience while fostering a dynamic and collaborative work culture in the heart of London. With a comprehensive Total Rewards Program, world-class training opportunities, and a commitment to employee development, team members are empowered to make a meaningful impact in their roles. Join us at 100 Bishopsgate, where you can thrive in a progressive environment that values innovation and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Manager, Corporate Real Estate (London)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like RBC.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like RBC? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit RBC's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Client Experience Manager, Corporate Real Estate (London)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Client Experience Manager, Corporate Real Estate (London) role at RBC, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at RBC
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where RBC operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to RBC. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at RBC.
