Client Complaints Team Support

Job Summary

Job Description

What is the opportunity?

We have an exciting opportunity to join our London office and support our Client Complaints Team. This role involves recording, triaging, and managing the end-to-end complaints process.

You will provide procedural guidance, prepare reports, manage data, and ensure compliance with regulatory and internal deadlines.

What will you do?

1. Support the entire complaints management process.
2. Oversee the 3-day complaint resolution process.
3. Manage mailbox and database operations.
4. Assist in producing management information and reports.
5. Review and undertake detriment calculations.

What do you need to succeed?

Must-have

• Experience in an administrative role within a complaints or financial services environment.
• Excellent organizational and planning skills.
• Strong attention to detail.
• Proficiency in Microsoft Office, especially Excel (intermediate level).
• Understanding of the regulatory complaints process.

Nice-to-have

• Experience in Wealth Management.

What is in it for you?

We foster a culture of growth, collaboration, and community impact. You will have opportunities for development, work with top professionals, and make a meaningful difference. Our team is dynamic, supportive, and flexible in working arrangements.

• Leadership support and coaching.
• Opportunities to work with industry leaders.
• Chance to make a lasting impact.
• Work in a progressive, high-performing team.
• Flexible working options.

Agency Notice

RBC Group does not accept unsolicited agency resumes. Please do not forward resumes to RBC employees or other company locations. We only pay agency fees when prior agreements exist. For more details, contact our Recruitment team.

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Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address: 12 Smithfield Street, London

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full-time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-02

Application Deadline: 2025-05-16

Note : Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we value diversity and inclusion, fostering a workplace where everyone feels supported, respected, and has opportunities to grow. We are committed to creating an environment that promotes belonging and professional development.

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