Client Associate

Job Description

APPLICATION DEADLINE: SEPTEMBER 3, 2025

What is the opportunity?

In this role, you will deliver on RBC’s client experience and own the moment with our clients, effectively using time on the counter and floor to meet client needs, assist with their day-to-day transactions and inquiries. You proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience.

You may also become a Primary Cash Custodian and manage the bulk cash operations at the branch, taking appropriate actions to minimize client impact and unit losses while balancing the client experience.

What will you do?

• Support Sales & Service professionals and RBC partners in providing excellent customer service and banking solutions that meet clients\’ needs.
• Provide clients with advice and solutions for their immediate and future needs, including everyday banking, new account opening, term deposits, and credit cards. Maximize every client opportunity and introduce them to a Sales Professional or schedule a convenient appointment.
• Manage the flow of clients in the branch, engaging them upon entry and assisting with RBC’s multi-channel and digital solutions.
• Take ownership of client concerns at first contact, applying the \”Make it Right\” principles, logging issues for follow-up, and informing clients about RBC’s complaint handling process.
• Ensure accuracy and adherence to policies to reduce cash differences, fraud, and losses.
• If appointed as a Cash Custodian, deliver cash management activities, including cash ordering, redemption routines, and collaborating with other Custodians for efficient EOD balancing and outage identification.

What do you need to succeed?

Must-have

• Five minimum passes (Grades I, II, or III; or A, B, or C), including Math and English.
• Proven customer service and operational skills with a track record in a client-focused, target-driven environment.
• Leadership qualities, innovation, impact, and influence.
• Multi-tasking, problem-solving, and teamwork skills.
• Strong listening skills, rapport-building, and solution-finding abilities.
• Interest in mobile and digital devices and ability to assist clients with self-serve applications.

Nice-to-have:

• Diploma or Associate’s Degree in Banking or a related field.

What’s in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice that helps clients thrive and communities prosper. We value support for your development, making a difference, and working with a dynamic, high-performing team.

• Leadership support through training and coaching, investing in your long-term career.
• Opportunity to make a lasting impact.
• Work with a collaborative and progressive team.

Job Skills

Accounting, Finance, Budgeting, Decision Making, Financial Engineering, Financial Instruments, Financial Statement Analysis, Information Capture, Pricing Models, Process Management, Treasury Management

Additional Job Details

Address: Broad Street, Bridgetown

City: Bridgetown

Country: Barbados

Work hours/week: 40

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-08-15

Application Deadline: 2025-09-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We support our employees to perform at their best, collaborate, innovate, and grow professionally, fostering a culture of respect, belonging, and opportunity for all.

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