executive director - financial, communications and other business services in London

The Senior Manager (Personal Banking Investigations) leads a team of investigators and managers and oversees and directs the planning and coordination of investigations referred to the Unit internally and by RBC partners. They ensure cases are clearly documented and provide clearly reasoned and timely outcomes, findings, and actions for the purpose of mitigating financial, regulatory, reputational and legal risk to RBC, consistent with putting our clients first. Act as a mentor and coach to the team and ensure performance is in accordance with role expectations. Ensure team targets are achieved including case benchmarks, report quality and case decisioning meet established expectations. Coordinate with Managers to ensure proper coaching and feedback are applied to the team with respect to investigations. Responsible for the day‑to‑day administration of the Team.

What will you do?

• Mentor and coach team members for ongoing professional development to ensure that individuals and collective team knowledge is current and comprehensive to support the investigation process and that outcomes, including decisions and recommendations, are based on a thorough understanding of risk and made in the context of relevant and full knowledge.
• Oversee investigations conducted by the Team.
• Manage team members’ performance.
• Review investigation reports to ensure regulatory requirements are met and that submissions from the team are of sufficient quality.
• Attend committee meetings as required, for example, Client File Review meetings.
• On behalf of the Head of Investigations, ensure that team members have the knowledge, skill sets, competencies, training and resources needed to best achieve team goals.

What do you need to succeed?

• Must‑have: Proven leadership skills. Prior managerial experience (highly preferred). Experience in financial and money laundering crime investigation and/or a law enforcement/regulatory background and/or banking background. Knowledge of banking systems and processes. Strong AML knowledge. Strong knowledge of relevant predicate offences. Skilled in open‑source research.
• Nice‑to‑have: Post‑secondary degree in a relevant field of study (e.g., business, criminology, law). Certified Anti‑Money Laundering Specialist (CAMS) designation (or ability to attain within 6 months).

What’s in it for you?

• A dynamic, collaborative, progressive, and high‑performing team.
• Opportunities to do challenging work.
• Leadership support through coaching and managing opportunities.
• Progressive thinking to keep growing and deliver trusted advice.
• Work that contributes to communities prospering.

Job Details

• Location: Bedford, NS
• Work location: On site
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: Group Risk Management
• Job Type: Regular
• Pay Type: Salaried
• Salary: $51.28 to $153.85 per hour
• Posted Date:
• Application Deadline: (until 11:59 PM the day prior)
• Vacancies: 1

# Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation and grow professionally helps bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on...