At a Glance
- Tasks: Lead transformative change initiatives and drive adoption across client-facing teams.
- Company: Join RBC Wealth Management, a leader in financial services with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible benefits, and a world-class training programme.
- Other info: Be part of a dynamic team with excellent growth opportunities and supportive leaders.
- Why this job: Make a real impact while working on strategic projects that shape the future.
- Qualifications: Proven experience in leading change and driving business value in regulated environments.
The predicted salary is between 55000 - 65000 £ per year.
The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities.
Reporting to the Head of CAO Business Change Solutions, the Lead Change Manager leads adoption and organisational change delivery for strategically important, complex transformations across the client facing business within RBC Wealth Management Europe (WME). You will own adoption strategy for all CAO led projects and partner with the Head of Business Solutions on portfolio‑level change saturation and readiness. You drive adoption outcomes that align with WME strategic priorities and ensure sustainable, measurable business value realisation.
What will you do?
- Lead CAO business‑owned initiatives (regulatory, process, and strategy) with client impact focus.
- Partner with the wider WME Business Change & Transformation team on enterprise technology projects, ensuring business representation and readiness standards compliance.
- Lead comprehensive change readiness planning and execution, including capability assessment, training coordination, and go‑live change activities.
- Manage across multiple project workstreams; coordinate change activities and resolve dependencies and conflicts.
- Champion good project governance; ensure projects adhere to the RBC governance model and all required artefacts are used.
- Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements.
- Work with business and technical stakeholders and other areas of CAO to identify business impacts that will impact on delivery feasibility.
- Track project risks, issues, actions and dependencies ensuring all risks, actions and issues have resolution paths.
- Use methodologies, tools and documentation appropriate to the project or programme (such as using agile or waterfall).
- Work within the team to ensure solutions are appropriate.
- Support the implementation of solutions through communication with stakeholders, involvement in business testing, and participation in business and technical readiness activities.
What do you need to succeed?
Must‑have:
- Proven track record leading adoption for transformation projects.
- Demonstrated success driving business value through adoption (benefits realisation, user adoption targets).
- Experience in highly regulated environments.
- Experience mentoring and developing change practitioners.
- Expert‑level adoption planning and change impact assessment.
- Strategic thinking; able to see beyond immediate project to broader business implications.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint).
- Experience with project management tooling.
- RAID log management and risk tracking.
Nice‑to‑have:
- Professional qualifications (PMP, Agile, PRINCE2).
Benefits:
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high‑performing team.
- A world‑class training program in financial services.
Job Details:
- Address: 100 Bishopsgate, London
- City: London
- Country: United Kingdom
- Work hours/week: 35
- Employment Type: Full time
- Platform: Wealth Management
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026‑03‑17
- Application Deadline: 2026‑06‑24
RBC Brewin Dolphin – Lead Change Manager, Chief Administration Office employer: RBC Brewin Dolphin
RBC Brewin Dolphin is an exceptional employer that prioritises employee development and well-being, offering a comprehensive Total Rewards Program alongside a world-class training initiative in financial services. Located in the heart of London, our dynamic and collaborative work culture fosters innovation and allows you to make a meaningful impact while working with top professionals in the industry. As a Lead Change Manager, you will have the opportunity to drive significant transformations within a supportive environment that values strategic thinking and personal growth.
