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- Tasks: Lead transformative change initiatives in a dynamic, client-focused environment.
- Company: Join RBC, a leading financial services provider with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible benefits, and world-class training opportunities.
- Why this job: Make a real impact on client success and business growth through strategic change.
- Qualifications: Experience in program management and strong stakeholder engagement skills required.
- Other info: Be part of a high-performing team that values innovation and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities.
We’re seeking a motivated change professional to lead our client-facing transformation initiatives as a CAO Business Change Solutions Programme Manager. Reporting to the Head of CAO Business Change Solutions, you’ll oversee a dynamic portfolio of change programs across Wealth & Investment, ensuring seamless delivery aligned with strategic goals. This is a high-impact role where you’ll lead transformative change in a collaborative, forward-thinking environment. You’ll work on high-visibility projects that directly impact client success and business growth. If you’re passionate about driving strategic change and thrive in a dynamic setting, we’d love to hear from you!
RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.
What will you do?
- Lead large-scale change programs from planning to execution, ensuring timely, budget-conscious delivery.
- Own the portfolio of client-facing initiatives, spanning process improvements, operating model shifts, proposition launches, and service enhancements.
- Build and maintain a strategic roadmap, prioritising initiatives that align with business and regulatory objectives.
- Collaborate with senior leaders across Wealth Management, Technology, Operations, and Risk to drive alignment and results.
- Define program structures, including milestones, dependencies, and business readiness plans.
- Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements.
What do you need to succeed?
Must-have:
- Proven expertise in program/portfolio management, with a track record of delivering complex change initiatives in financial services.
- Exceptional stakeholder management skills, with the ability to influence senior leaders.
- Strong risk management and problem-solving abilities.
- Familiarity with delivery metrics, KPIs, and governance frameworks (e.g., Agile, Waterfall, or hybrid).
Nice-to-have:
- Change management experience in wealth management.
- Professional qualifications (PMP, Agile, PRINCE2).
What is in it for you?
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Job Skills: Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results‑Oriented, Time Management, Waterfall Model
Address: 100 BISHOPSGATE: LONDON
City: London
Country: United Kingdom
Work hours/week: 35
Employment Type: Full time
Platform: WEALTH MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-03-17
Application Deadline: 2026-03-31 (Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.)
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC Brewin Dolphin – CAO Business Change Solutions Programme Manager employer: RBC Brewin Dolphin
Contact Detail:
RBC Brewin Dolphin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RBC Brewin Dolphin – CAO Business Change Solutions Programme Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RBC Brewin Dolphin on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their core principles: Protect, Sustain, and Grow. Think of examples from your past experiences that align with these values, so you can show them you're the perfect fit for their team.
✨Tip Number 3
Practice your storytelling skills! Be ready to discuss your previous change management successes in a way that highlights your impact. Use the STAR method (Situation, Task, Action, Result) to keep it structured and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the RBC family and ready to contribute to their mission.
We think you need these skills to ace RBC Brewin Dolphin – CAO Business Change Solutions Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of CAO Business Change Solutions Programme Manager. Highlight your experience in leading change initiatives and managing complex programmes, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving strategic change and how your skills align with our core principles: Protect, Sustain, and Grow. We want to see your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to deliver results. Use metrics and examples to illustrate how you've positively impacted client outcomes or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all candidates. Plus, it’s super easy and straightforward!
How to prepare for a job interview at RBC Brewin Dolphin
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially in the context of financial services. Be ready to discuss specific examples of how you've successfully led complex change initiatives and the impact they had on client outcomes.
✨Master Stakeholder Engagement
Since this role involves exceptional stakeholder management, prepare to share how you've influenced senior leaders in past projects. Think of concrete examples where your communication skills made a difference in aligning teams towards common goals.
✨Familiarise Yourself with Delivery Metrics
Get comfortable with key performance indicators (KPIs) and governance frameworks like Agile and Waterfall. Be prepared to discuss how you've used these metrics to measure success in previous roles and how they can apply to the initiatives you'll be managing.
✨Show Your Collaborative Spirit
This position thrives in a collaborative environment, so come ready to talk about how you've worked with cross-functional teams. Highlight your experience in building strategic roadmaps and how you prioritised initiatives that align with business objectives.