At a Glance
- Tasks: Be the friendly face of our office, welcoming clients and managing enquiries.
- Company: Join a dynamic team in a progressive financial services environment.
- Benefits: Enjoy competitive pay, bonuses, and flexible benefits with great training opportunities.
- Other info: Work in a collaborative team with opportunities for personal and professional growth.
- Why this job: Make a real impact by providing exceptional service and support to clients.
- Qualifications: Previous reception or client-facing experience and strong customer service skills.
The predicted salary is between 22000 - 26000 € per year.
We have an exciting opportunity for a professional and client‑focused Receptionist to join our team in the Manchester office. As the first point of contact for our valued clients, you’ll play a pivotal role in delivering exceptional service and creating a welcoming atmosphere that reflects our commitment to excellence.
Responsibilities
- Meeting and greeting clients, offering refreshments, and ensuring rooms are available.
- Handling telephone enquiries and ensuring they are dealt with effectively.
- Liaising with contractors or couriers visiting the office.
- Car park management for allocated spaces.
- Booking meeting rooms through Teams/Outlook calendar.
- Processing invoices through the COUPA system.
- Maintaining the office calendar with all internal and external appointments for all colleagues.
- Email management.
- Dealing with incoming post, saving using the electronic filing system and distributing to the office.
- General electronic filing and any other appropriate duties that may be required.
- Arranging refreshments/lunches when required.
- General office duties – ensuring fridges are fully stocked, coffee machines are set up and the meeting rooms are tidy.
- Issuing security passes for staff and visitors.
- Providing support to the team with regards to parking/travel/hotel arrangements, checking, and sending confirmations.
- Health and Safety / Fire Safety roles.
- Ordering stationery supplies to ensure sufficient stock.
- Other ad‑hoc duties as and when required.
Qualifications
Must‑Have
- Previous experience working within a reception environment or a client‑facing role; highly client‑driven and able to build and maintain professional relationships with colleagues.
- Experience in delivering a consistently elevated level of customer service.
- Experience with MS Word/Outlook/Excel.
- Professional telephone manner.
Nice‑to‑Have
- Adaptable and able to deal with the changing needs of the business.
- Knowledgeable and competent in navigating technology‑based systems.
- Strong ability to multitask and work well under pressure.
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and management opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and a lasting impact.
- Work in a dynamic, collaborative, progressive and high‑performing team.
- A world‑class training program in financial services.
Location: 1 The Avenue, Spinningfields Square, Manchester, United Kingdom.
Employment Type: Full time – 35 hours per week.
Receptionist in Manchester employer: RBC Brewin Dolphin
Join our dynamic team in Manchester as a Receptionist, where you'll be the welcoming face of our organisation, dedicated to providing exceptional service in a collaborative and high-performing environment. We offer a comprehensive Total Rewards Program, including competitive compensation and flexible benefits, alongside world-class training opportunities that empower your professional growth. Experience a workplace culture that values your contributions and supports your development, making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your personality! Smile, make eye contact, and engage with everyone you meet. Remember, you're not just a candidate; you're also a potential colleague!
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're keen and helps you figure out if the job is right for you. Think about what you want to know about the team dynamics or the office environment.
✨Tip Number 4
Finally, follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Receptionist, you'll be the first point of contact for our clients, so showing that you can create a welcoming atmosphere is key.
Tailor Your Experience:Make sure to highlight your previous experience in client-facing roles. We’re looking for someone who can build professional relationships, so share specific examples of how you've delivered exceptional customer service in the past. Tailoring your application to reflect the job description will help us see why you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences. This will help us quickly understand your qualifications and how they align with what we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further.
How to prepare for a job interview at RBC Brewin Dolphin
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting. Think about how you would welcome a client and make sure it reflects the welcoming atmosphere they want to create.
✨Showcase Your Multitasking Skills
During the interview, be ready to discuss how you've successfully managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to juggle responsibilities while maintaining a high level of customer service.
✨Prepare for Common Questions
Anticipate questions related to handling difficult clients or managing office logistics. Prepare thoughtful answers that highlight your experience and problem-solving skills, as these are key aspects of the Receptionist role.
