At a Glance
- Tasks: Welcome clients, manage bookings, and ensure a smooth office experience.
- Company: Join a dynamic team in a progressive Manchester office.
- Benefits: Competitive pay, bonuses, flexible benefits, and world-class training.
- Other info: Work in a collaborative environment with great career growth opportunities.
- Why this job: Be the face of excellence and make a real impact on client experiences.
- Qualifications: Client-facing experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting opportunity for a professional and client‑focused Receptionist to join our team in the Manchester office. As the first point of contact for our valued clients, you’ll play a pivotal role in delivering exceptional service and creating a welcoming atmosphere that reflects our commitment to excellence.
Responsibilities
- Meeting and greeting clients, offering refreshments, and ensuring rooms are available.
- Handling telephone enquiries and ensuring they are dealt with effectively.
- Liaising with contractors or couriers visiting the office.
- Car park management for allocated spaces.
- Booking meeting rooms through Teams/Outlook calendar.
- Processing invoices through the COUPA system.
- Maintaining the office calendar with all internal and external appointments for all colleagues.
- Email management.
- Dealing with incoming post, saving using the electronic filing system and distributing to the office.
- General electronic filing and any other appropriate duties that may be required.
- Arranging refreshments/lunches when required.
- General office duties – ensuring fridges are fully stocked, coffee machines are set up and the meeting rooms are tidy.
- Issuing security passes for staff and visitors.
- Providing support to the team with regards to parking/travel/hotel arrangements, checking, and sending confirmations.
- Health and Safety / Fire Safety roles.
- Ordering stationery supplies to ensure sufficient stock.
- Other ad‑hoc duties as and when required.
Qualifications
Must‑Have
- Previous experience working within a reception environment or a client‑facing role; highly client‑driven and able to build and maintain professional relationships with colleagues.
- Experience in delivering a consistently elevated level of customer service.
- Experience with MS Word/Outlook/Excel.
- Professional telephone manner.
Nice‑to‑Have
- Adaptable and able to deal with the changing needs of the business.
- Knowledgeable and competent in navigating technology‑based systems.
- Strong ability to multitask and work well under pressure.
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and management opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and a lasting impact.
- Work in a dynamic, collaborative, progressive and high‑performing team.
- A world‑class training program in financial services.
Location: 1 The Avenue, Spinningfields Square, Manchester, United Kingdom.
Employment Type: Full time – 35 hours per week.
Guest Experience Receptionist — Front Desk Pro in Manchester employer: RBC Brewin Dolphin
Join our dynamic team in Manchester as a Guest Experience Receptionist, where you'll be the welcoming face of our organisation, dedicated to providing exceptional service in a collaborative and high-performing environment. We offer a comprehensive Total Rewards Program, including competitive compensation and flexible benefits, alongside world-class training opportunities that empower your professional growth. Experience a workplace culture that values your contributions and allows you to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Receptionist — Front Desk Pro in Manchester
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your personality! Smile, make eye contact, and engage with everyone you meet. Remember, you're not just a candidate; you're also a potential colleague!
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you're proactive and keen to understand how you can contribute to the team. Plus, it gives you a chance to assess if the role is right for you too!
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And hey, if you’re keen on this role, let them know you’re excited about the opportunity!
We think you need these skills to ace Guest Experience Receptionist — Front Desk Pro in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Receptionist, you’ll be the first point of contact for our clients, so showing that you can create a welcoming atmosphere is key.
Tailor Your Experience:Make sure to highlight your previous experience in client-facing roles. We’re looking for someone who can build professional relationships, so share specific examples of how you’ve delivered exceptional customer service in the past. Tailoring your application to reflect the job description will help us see why you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences. This will help us quickly understand what you bring to the table without sifting through lengthy paragraphs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for. We can’t wait to hear from you!
How to prepare for a job interview at RBC Brewin Dolphin
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Receptionist. Familiarise yourself with tasks like managing the office calendar, handling telephone enquiries, and ensuring a welcoming atmosphere. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about client interaction, be ready to share specific examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to meet a client's needs, as this will highlight your client-focused approach.
✨Practice Your Professional Telephone Manner
As you'll be handling phone enquiries, it's crucial to convey a professional tone. Practise answering calls in a friendly yet formal manner. You might even want to role-play with a friend to get comfortable with common scenarios you might face during the job.
✨Prepare for Multitasking Questions
Given the fast-paced nature of the role, expect questions about how you handle multiple tasks at once. Prepare examples that showcase your ability to juggle various responsibilities, like managing bookings while greeting clients. This will show that you're adaptable and can thrive under pressure.
