Client Controls Business Associate

What is the opportunity

We have an exciting opportunity for a Client Controls Associate to join our Chief Administration Office in either our Newcastle or London office.

Job Description

The Client Controls Associate reports to the Client Controls Manager and is part of the Front Office Risk Governance and Business Management team in CAO. The team plays a key role in supporting client facing teams by identifying business risks, operating events and regulatory triggers which could have an impact on the operation of the Front Office and Client Risk. The team is responsible for aligning and maintaining the standards set across WME related to the management of digital Risk and Controls Self Assessments (RCSA’s), Regulatory Compliance Management (RCM) framework and annual attestation as well as the regular maintenance of the Front Office Controls Register.

The team is also expected to support investigations related to emerging risks and manage a framework to govern business changes against the expectations set by the RBC Risk Taxonomy and compensating controls. In addition, the role holder is responsible as a product owner for Front Office Fees. This relates to the ongoing oversight and support needed to maintain BAU from a Fees tooling perspective and includes the management of the Fee Anomalies, FIT tool (FIF/A support as required), Fee Bots and comparison tools. The Associate is also expected to attend the relevant governance forums and committees which require a Fees product owner to represent oversight of the status, risks, and actions.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely.

What will you do

• Support execution of the Operational Risk Framework for RBC BD Front Office, including Risk and Control Assessments (RCSAs) at risk and process levels
• Support the identification and development of process enhancements (including control enhancements) and development of smarter process outcomes.
• Support product owner for CFT Fees, including the management of Fee Anomalies, Fee Instruction Tool (FIT) and support for FIF/A (as necessary till retiring the tool) as well as oversight and proactive management of Fee related tools (Fee bots, comparison tools, etc).
• Manage the mapping of key & non-key controls to the regulatory risk themes and support Regulatory Compliance with the annual risk questionnaire calculation to develop the regulatory risk assessment for CFT.
• Produce and monitor effective and detailed Management Information and other key metrics data, as required.
• Organisation and delivery of targeted training for Client Facing Teams across multiple office locations, where required.
• Deliver monthly and quarterly attestation as required (i.e. Fee anomalies, FSCS attestations)
• Continual review of controls framework to ensure that controls are appropriate for the risk area.
• Assist internal and external auditors, provide support in process walkthroughs and source evidence as required.
• Supporting the Head of Function with regards to Compliance Monitoring / Financial Crime actions / data privacy, data security and Conflicts of Interest related matters and other new regulations (Head of Function may require wider team members to support initiatives depending on priority, severity of risk exposure or as cover where team members may be absent)
• Deliver regular management reporting and clear insight on the effectiveness of implemented solutions of selected end-to-end complex Client Facing processes, including the preparation of meeting materials and artefacts.

What do you need to succeed

Must-have

• Experience working in a similar industry and are keen to progress in the risk and controls area across the Front Office.
• A strong understanding of risk and effective controls.
• Ability to communicate with colleagues and develop and maintain effective working relationships at senior levels.
• Strong analytical and problem solving skills.

Nice-to-have

• Able to take the lead on initiatives and drive solutions.
• Intellectual curiosity with desire for self improvement.

What is in it for you

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

• Commercial Acumen
• Critical Thinking
• Customer Relationship Management (CRM)
• Long Term Planning
• Results-Oriented

Additional Job Details

• Address: 32 GALLOWGATE:NEWCASTLE UPON TYNE
• City: Newcastle Upon Tyne
• Country: United Kingdom
• Work hours/week: 35
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-07-14
• Application Deadline: 2026-07-28
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.