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- Tasks: Manage member billing queries and ensure exceptional customer service across our social clubs.
- Company: Join RB Holdings, a leading Hospitality & Leisure group in Mayfair, London.
- Benefits: Enjoy 33 days holiday, private medical insurance, and discounted gym memberships.
- Why this job: Be part of a dynamic team delivering world-class service and making a real impact.
- Qualifications: Customer service or billing experience with strong communication skills required.
- Other info: Work Monday to Friday with opportunities for professional development and social events.
The predicted salary is between 36000 - 60000 £ per year.
Senior Member Billing Assistant
RB Holdings is a Hospitality & Leisure group dedicated to providing world-class quality of service, products, and experience to customers and members.
Established in 2012 by Robin Birley, the group\’s flagship business is 5 Hertford Street, a private member\’s club located in Mayfair, London. At the core of the club’s philosophy, is the Birley family’s traditions of style and elegance with a team that consistently deliver personal exceptional service to the club\’s members and their guests.
Established in 2018, Oswald’s, also based in Mayfair, London, is the other social club in the group’s current portfolio.
Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.
Why work with us as a Senior Member Billing Assistant?
- 33 days holiday per year (including bank holidays)
- Birthday day off
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical + dental insurance with Bupa
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme – Hospitality Action
- Access to a company doctor
- Eye care & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1000
- Staff Accommodation (subject to availability)
- Online retail discounts
- Free English Classes
- Freshly prepared meals whilst on duty
The working hours:
- Monday – Friday in our Head Office with one day WFH
- Bank Holidays and the Christmas period off – our venues are closed.
The responsibilities of our Senior Member Billing Assistant are:
- Act as the primary contact for all RBH member billing queries across three social clubs, two bakeries across the UK and USA, ensuring a friendly and professional experience for all members.
- Manage the full billing cycle including invoicing, payment processing, and responding to enquiries with clarity and care.
- Provide exceptional customer service by resolving billing-related questions and concerns promptly and empathetically.
- Maintain accurate billing records and send timely communications such as reminders and payment notifications.
- Investigate and resolve billing discrepancies with a solution-oriented approach.
- Collaborate closely with the membership team to ensure member information is up-to-date and service delivery is seamless.
- Prepare and share billing reports with relevant stakeholders.
The Experience & Qualifications required of our Senior Member Billing Assistant are:
- Previous experience in a customer service or billing role
- Proactive, strong communication skills and telephone manner
- Excellent customer service skills with a friendly and professional demeanor.
- Strong attention to detail and high level of accuracy.
- Proficiency in English, both oral and written.
- Proficiency in using billing software and MS Office applications, particularly Excel and Word
If you feel that you have the experience and skills to join us as a Senior Member Billing Assistant at RB Holdings, then apply by forwarding your up-to-date CV together with a covering letter.
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Senior Member Billing Assistant - 5HS - Finance employer: RB Holdings
Contact Detail:
RB Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Member Billing Assistant - 5HS - Finance
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RB Holdings on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to billing and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off that friendly, professional demeanour they’re looking for.
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've managed billing discrepancies in the past. This will demonstrate your proactive approach and problem-solving skills, which are key for the Senior Member Billing Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the RB Holdings team.
We think you need these skills to ace Senior Member Billing Assistant - 5HS - Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Member Billing Assistant role. Highlight your previous experience in customer service or billing, and don’t forget to showcase your attention to detail and communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at RB Holdings. Share specific examples of how you've handled billing queries or provided exceptional customer service in the past. We love a good story!
Show Off Your Skills: Don’t be shy about your skills! If you’re proficient in billing software or MS Office, especially Excel and Word, make sure to mention that. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your CV and cover letter directly. Plus, it shows you’re keen on joining our fantastic team at RB Holdings!
How to prepare for a job interview at RB Holdings
✨Know Your Billing Basics
Make sure you brush up on your billing knowledge before the interview. Understand the full billing cycle, from invoicing to payment processing. Being able to discuss these processes confidently will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you resolved customer queries or billing issues. Be ready to share how you handled difficult situations with empathy and professionalism.
✨Familiarise Yourself with the Company
Do a bit of research on RB Holdings and their member clubs. Knowing their philosophy and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company and its culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.