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- Tasks: Resolve IT incidents and support global projects in a dynamic hospitality environment.
- Company: Join RB Holdings, a luxury hospitality group known for exceptional experiences.
- Benefits: 33 days holiday, private medical insurance, gym discounts, and more perks.
- Why this job: Be part of a growing team and make a real impact in the hospitality industry.
- Qualifications: 3+ years in IT Service Desk, experience with Microsoft Azure and Office 365.
- Other info: Enjoy a vibrant workplace culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf. In Summer 2027, we will unveil The Carrington, a business club located in Mayfair. It will blend elevated dining, a state‑of‑the‑art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs. With the business growing at pace, this is an exciting time to join the company.
We are now seeking a Group IT Systems & Support Specialist, to work within our Group Technology Team, based in our Head office in Mayfair.
What you will do as Group IT Systems & Support Specialist:
- Responsible for the resolution of IT related incidents and tasks that are assigned
- Lead the delivery and support of projects for the global IT support function
- Provide both on-site and remote IT support tasks, as well as coordinate partner engineer visits where necessary.
- Responsible for the communication of incident and task status to end users.
Why work with us as Group IT Systems & Support Specialist?
- 33 days holiday per year (including bank holidays)
- Private medical + dental insurance with BUPA.
- Discounted gym membership with GymFlex.
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
- Employee Assistance Programme
- Online retail discounts with Edenred
- Workplace nursery scheme.
- Cycle to Work Scheme.
- Eyecare & glasses vouchers.
- Recommend a friend bonus of £1,000.
- Birthday day off
- Freshly prepared meals whilst working
- And more!
Working Hours: Monday- Friday with hours ranging between either 9am-6pm, or 10-7pm. Bank Holidays and the Christmas period off – our venues are closed.
What are we looking for?
- 3 years+ experience working within an IT Service Desk environment
- Proven experience within the hospitality industry, with an understanding of its operational systems, challenges, and service expectations
- Experience with Microsoft Azure, Active Directory, Office 365 administration
- Experience working with the Halo IT Service Management platform
- Excellent communication skills, with a positive can‑do attitude
- Proactive, with excellent communication and influencing skills
Group IT Systems & Support Specialist - 5HS - Finance employer: RB Holdings
Contact Detail:
RB Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Systems & Support Specialist - 5HS - Finance
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching RB Holdings and its culture. Understand their values and how your skills as a Group IT Systems & Support Specialist can contribute to their mission of creating unforgettable experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific IT incidents you've resolved in the past. Highlight your experience with Microsoft Azure and Active Directory to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Group IT Systems & Support Specialist - 5HS - Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group IT Systems & Support Specialist role. Highlight your experience in IT Service Desk environments and any relevant skills with Microsoft Azure and Office 365. We want to see how your background fits with our hospitality focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining RB Holdings and how your skills can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at RB Holdings
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, especially in a hospitality context. This will show that you understand the operational systems and challenges specific to the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT incidents in previous positions. Think about specific challenges you faced and how you tackled them. This will demonstrate your proactive approach and ability to communicate effectively with end users, which is crucial for this role.
✨Familiarise Yourself with Halo ITSM
If you have experience with the Halo IT Service Management platform, be ready to discuss it. If not, do some research on its features and benefits. Showing that you're willing to learn and adapt will impress the interviewers and highlight your commitment to the role.
✨Emphasise Your Customer Service Mindset
Since this role involves supporting users, it's essential to convey your understanding of exceptional service expectations in the hospitality industry. Share examples of how you've gone above and beyond to assist users, as this aligns perfectly with the values of RB Holdings.
