General Manager - 5 Hertford Street

RB Holdings is a world‑leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. In Summer 2027, we will unveil The Carrington, a pioneering business club designed exclusively for global leaders and innovators.

We are looking for an outstanding General Manager to spearhead the creation and launch of The Carrington. Once opened, this leader will champion operational excellence and deliver an exceptional member experience that embodies the distinctive character of our organisation. This is a truly unique opportunity to play a pivotal role within one of the world’s most prestigious hospitality and leisure groups.

The key responsibilities of our General Manager will be:

• Pre-Opening Project Leadership: Collaborate closely with the project management team to agree on the detailed project plan, ensuring clear communication channels and fostering a highly cooperative approach throughout the process.
• People: Define the staffing requirements for the club and then execute the recruitment strategy, with HR, to onboard staff with the relevant skills and experience in readiness for opening.
• Project Delivery: Coordinate and oversee activities to ensure alignment with the club’s vision and standards in line with RB Holdings.
• Opening Readiness: Define and implement the operational standards for The Carrington, ensuring consistency and excellence across all services. Build strong, collaborative relationships with all operational teams.
• Post-Opening Operations: Manage ongoing operations successfully to maintain and improve standards.
• Team Management and Leadership: Lead and inspire a high-performing team by managing direct reports to uphold the organisation’s culture, overseeing recruitment, training, evaluation, and recognition, and motivating staff.
• Financial Management: Responsible for the P&L of the organisation.
• Member Satisfaction: Maintain a strong presence within the club, building positive relationships with members.
• Strategy & Community: Keep the culture at the core of all decision making and maintain excellent relationships with all other RBH clubs to ensure that The Carrington members have a seamless experience.

The benefits you will receive as General Manager include:

• Competitive salary and bonus package
• 33 days holiday per year (including bank holidays)
• Private medical and dental insurance with BUPA.
• Enhanced employer contributions in our pension scheme.

Experience and qualities required to be our General Manager include:

• 10 years minimum experience in a luxury hotel or hospitality establishment.
• Knowledge and understanding of all aspects of club operations including F&B, Wellness, Maintenance and Housekeeping, Business support, and Technology.
• Previous experience of setting up a significant new venture.
• Strong understanding of membership clubs.
• Proven project management skills, consulting with multiple internal and external stakeholders and contributors.
• HNWI customer relationship-handling capabilities.
• An initiative-taker, highly organised with impeccable standards and strong attention to detail.

If you feel that you have the experience and skills to join us as General Manager for The Carrington, then apply by forwarding your up-to-date CV to the link below.