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- Tasks: Lead the reception team and ensure top-notch customer service at our exclusive venue.
- Company: Join RB Holdings, home to Mayfair's elite private member's clubs.
- Benefits: Enjoy a competitive salary, 33 days holiday, and wellness perks.
- Why this job: Be part of a luxury environment where you create memorable experiences for members.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service.
- Other info: Dynamic role with opportunities for personal growth and a supportive team.
The predicted salary is between 42000 - 58000 £ per year.
Welcome to RB Holdings - Where a World of Opportunity Awaits at Mayfair’s most exclusive venues. We are currently seeking a Deputy Reception Manager to join our Reception team at 5 Hertford Street, our beautifully appointed private member's club located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
Why work with us as a Deputy Reception Manager?
- Salary of up to £50,000 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist
- Private medical + dental insurance with BUPA
- Employee Assistance Programme
- Online retail discounts
- Workplace nursery scheme
- Cycle to Work Scheme
- Eyecare & glasses vouchers
- Recommend a friend bonus of £1,000
- Freshly prepared meals whilst on duty
- And more!
Working Hours:
- Rota basis 5 days out of 6 from Monday - Saturday
- 9-hour shift across the operating hours of 7am and 3am
- Bank Holidays and the Christmas period off – our venues are closed
What you will do:
- Ensuring the smooth and efficient running of the reception area at all times
- Supervising the team and ensuring the highest standard of customer service is upheld at all times
- To uphold the rules of the club while engaging with members in a friendly, professional manner
What are we looking for?
- Significant experience in a similar position is essential
- Experience of working in a luxury boutique hotel, restaurant or private member’s club
- Ability to demonstrate and instil exceptional customer service standards
Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.
Deputy Reception Manager - 5 HS - Main Reception employer: RB Holdings
Contact Detail:
RB Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Reception Manager - 5 HS - Main Reception
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at private member's clubs or luxury hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in style! If you’re attending any events or gatherings related to the industry, dress to impress and be ready to mingle. First impressions matter, and you want to be remembered as the candidate who stands out.
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions and scenarios you might face as a Deputy Reception Manager. This will help you feel more confident and articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at 5 Hertford Street.
We think you need these skills to ace Deputy Reception Manager - 5 HS - Main Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that aligns with the Deputy Reception Manager role. Focus on your customer service skills and any experience in luxury settings, as this is what we value most at 5 Hertford Street.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your experiences and how they relate to the job description. We love seeing genuine enthusiasm for the role!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This ensures your application goes directly to us, and we can’t wait to read it! Don’t miss out on this opportunity to join our fantastic team.
How to prepare for a job interview at RB Holdings
✨Know the Venue Inside Out
Before your interview, take some time to research 5 Hertford Street and its unique offerings. Familiarise yourself with the club's atmosphere, services, and member expectations. This will not only impress the interviewers but also help you articulate how you can contribute to maintaining their high standards.
✨Showcase Your Customer Service Skills
As a Deputy Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints, demonstrating your ability to maintain professionalism under pressure.
✨Dress to Impress
Given the luxury setting of 5 Hertford Street, your appearance matters. Dress smartly and professionally for the interview. This shows that you understand the club's ethos and are serious about the role. A polished look can make a great first impression!
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask thoughtful questions about the team dynamics, the club’s vision, and how you can contribute. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you.
