At a Glance
- Tasks: Be the friendly voice of our club, managing reservations and assisting callers.
- Company: Join a prestigious hospitality group with a focus on luxury and personal service.
- Benefits: Enjoy a competitive salary, 33 days holiday, and wellness perks like gym discounts.
- Other info: Work in Mayfair with Sundays off and a dynamic team at a renowned private members' club.
- Why this job: Kickstart your career in a vibrant environment with opportunities for growth and development.
- Qualifications: Experience in luxury settings is a plus; strong phone skills and IT knowledge are essential.
The predicted salary is between 22000 - 26000 £ per year.
Benefits
- Salary: £28,000.00 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex
- Monthly well-being days with in-house Masseuse, Reflexologist, and Chiropodist
- Private medical and dental insurance with BUPA
- Employee Assistance Programme
- Online retail discounts
- Workplace nursery scheme
- Cycle to Work Scheme
- Eyecare & glasses vouchers
- Recommend a friend bonus of £1,000
- Freshly prepared meals while on duty
- And more
Working Hours
Based at our Head Office in Mayfair, with shifts on a rota basis between Monday and Saturday. Sundays are always off. The club is closed on Sundays, Bank Holidays and throughout Christmas each year.
Responsibilities
- Answer the main club line and serve as the first point of contact for callers
- Transfer calls internally, take messages, and forward them to the relevant department or person
- Take reservations using SevenRooms, including cancellations, changes, and amendments
Requirements
- Experience working in a luxury hotel, restaurant or private member's club (advantageous)
- Excellent phone manner and organisational skills
- Knowledge of the SevenRooms booking system
- Ability to multi-task
- Excellent rapport building and interpersonal skills
- Good IT and administrative knowledge
Additional Information
Please note this position is due to start in September. RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service – delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We now have an exciting opportunity to join our Reservations team at 5 Hertford Street Club as a Reservations Assistant.
Reservations Assistant in City of Westminster employer: RB Holdings
RB Holdings is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as 33 days of holiday, private medical insurance, and monthly well-being days, employees are supported both personally and professionally. Located in the heart of Mayfair, our team enjoys a dynamic environment within a prestigious hospitality group known for its commitment to excellence and personal service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RB Holdings. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RB Holdings
Don't be shy about reaching out to RB Holdings directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RB Holdings and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RB Holdings
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
