Membership Insight & Analytics Manager in City of Westminster

Membership Insight & Analytics Manager

Employer

RB Holdings

Location

London

Closing date

3 Oct 2026

Job Type

Admin jobs

Sector

Restaurants jobs

Contract Type

Full Time

Job Details

Company

Job Details

Robin Birley Holdings Ltd is a Hospitality & Leisure group dedicated to providing world-class quality service, products, and experience to our members and customers. Established in 2012 by Robin Birley, the group's flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club's philosophy, is the Birley family's traditions of style and elegance with a team that consistently delivers personal exceptional service to the club's members and their guests. 5 Hertford Street comprises five floors that accommodate Loulou's nightclub, four restaurants, four bars, a private dining room, cigar shop, a courtyard, and a roof terrace. Established in 2018, Oswald's, also based in Mayfair, London, is the other social club in the group's current portfolio. Boasting 2 outstanding restaurants, Oswald's real focus is on true wine lovers. The club offers members world-class dining and access to the world's best and most exclusive wines. In March 2025, our newest social club Maxime's opened on the Upper East Side in New York, housing 3 restaurants and 2 bars. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf, and Birley Bakery also with 2 stores in London and 1 new site in New York. We are now seeking a Membership Insight and Analytics Manager to join our Membership team at our Head Office in Mayfair.

Why work with us?

• Salary between £65k-£75k per annum
• 33 days holiday per year (including bank holidays)
• Private medical + dental insurance with BUPA
• Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist
• Employee Assistance Programme
• Online retail discounts with Edenred
• Eyecare & glasses vouchers
• Freshly prepared meals whilst working
• And more!

Working Hours

Monday- Friday 9am - 6pm

The club is closed on Sundays, Bank Holidays and throughout Christmas each year

Key Responsibilities:

• Lead the use of member data and insights to support business growth and commercial decision-making.
• Improve data quality and customer intelligence, creating a trusted single view of the member across the Group.
• Analyse acquisition, retention, engagement, spend, and lifetime value to identify growth opportunities.
• Develop forecasting, segmentation, and reporting to support membership growth, pricing, and strategic planning.
• Translate complex data into clear, actionable insights that support senior decision-making.

What are we looking for?

• Around 5 years' experience in commercial analytics, business intelligence, or data insight roles.
• Strong understanding of customer, membership, or subscription-based business models. Experience within a consumer-facing organisation, ideally in a membership or subscription-led environment.
• Advanced Excel skills, including forecasting, modelling, and performance reporting.
• Experience working with commercial data across enterprise platforms, ideally Salesforce.
• Commercially minded, with the ability to translate complex data into clear, actionable insights.
• Strong stakeholder management skills, with the confidence to influence teams across commercial, finance, and technology functions.
• Hands‑on analytical capability with a proactive, self‑starter mindset.
• Proficiency in data analytics and visualisation tools, including Power BI and Python.

Company

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