Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth reception operations and deliver top-notch customer service.
- Company: Join RB Holdings, home to Mayfair's exclusive venues.
- Benefits: Earn up to £50,000, enjoy 33 days holiday, and discounted gym membership.
- Why this job: Be part of a team that creates unforgettable experiences for members.
- Qualifications: Experience in luxury hospitality and exceptional customer service skills required.
- Other info: Enjoy a dynamic work environment with great perks and career growth.
The predicted salary is between 40000 - 60000 £ per year.
Welcome to RB Holdings - Where a World of Opportunity Awaits at Mayfair’s most exclusive venues. We are owned and operated by visionary entrepreneur Robin Birley, the force behind the renowned private member’s clubs 5 Hertford Street & Oswald’s.
We are currently seeking a Deputy Reception Manager to join our Reception team at 5 Hertford Street, our beautifully appointed private member's club located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
Why work with us as a Deputy Reception Manager?
- Salary of up to £50,000 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex.
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
- Private medical + dental insurance with BUPA.
- Employee Assistance Programme
- Online retail discounts
- Workplace nursery scheme.
- Cycle to Work Scheme.
- Eyecare & glasses vouchers.
- Recommend a friend bonus of £1,000.
- Freshly prepared meals whilst on duty.
- And more!
Working Hours: Rota basis 5 days out of 6 from Monday - Saturday 9-hour shift across the operating hours of 7am and 3am. Bank Holidays and the Christmas period off – our venues are closed.
What you will do:
- Ensuring the smooth and efficient running of the reception area at all times.
- Supervising the team and ensuring the highest standard of customer service is upheld at all times.
- To uphold the rules of the club while engaging with members in a friendly, professional manner.
What are we looking for?
- Significant experience in a similar position is essential
- Experience of working in a luxury boutique hotel, restaurant or private member’s club.
- Ability to demonstrate and instil exceptional customer service standards
- Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.
Deputy Reception Manager - 5 HS - Main Reception in City of Westminster employer: RB Holdings
Contact Detail:
RB Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Reception Manager - 5 HS - Main Reception in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury venues. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Deputy Reception Manager role, consider visiting the venue beforehand. Dress smartly and engage with the staff; it shows initiative and gives you a feel for the environment.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at 5 Hertford Street.
We think you need these skills to ace Deputy Reception Manager - 5 HS - Main Reception in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight your experience in luxury settings. We’re looking for someone who understands the nuances of high-end customer service, so don’t be shy about showcasing relevant roles you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Reception Manager role. Be specific about your experiences and how they align with our values at 5 Hertford Street. Keep it engaging and concise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at RB Holdings!
How to prepare for a job interview at RB Holdings
✨Know the Venue Inside Out
Before your interview, take some time to research 5 Hertford Street and its unique offerings. Familiarise yourself with the club's atmosphere, services, and member expectations. This will not only impress the interviewers but also help you articulate how you can contribute to maintaining their high standards.
✨Showcase Your Customer Service Skills
As a Deputy Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints, demonstrating your ability to maintain professionalism under pressure.
✨Dress to Impress
Given the luxury setting of the venue, your appearance matters. Dress smartly and professionally for the interview to reflect the standards expected at 5 Hertford Street. This shows that you understand the environment and are serious about the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the club's vision for the future, or how they measure success in the reception area. This not only shows your interest in the role but also helps you gauge if the club aligns with your career goals.
