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- Tasks: Ensure smooth reception operations and deliver top-notch customer service.
- Company: Join a prestigious private member’s club in the heart of Mayfair.
- Benefits: Competitive salary, 33 days holiday, gym discounts, and wellness perks.
- Why this job: Be part of a team that creates unforgettable experiences for members.
- Qualifications: Experience in luxury hospitality and exceptional customer service skills.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 40000 - 60000 £ per year.
We are currently seeking an Assistant Reception Manager to join our Reception team at 5 Hertford Street, a beautifully appointed private member’s club located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
Responsibilities:
- Ensuring the smooth and efficient running of the reception area at all times.
- Supervising the team and ensuring the highest standard of customer service is upheld at all times.
- To uphold the rules of the club while engaging with members in a friendly, professional manner.
Qualifications:
- Significant experience in a similar position is essential.
- Experience of working in a luxury boutique hotel, restaurant or private member’s club.
- Ability to demonstrate and instil exceptional customer service standards.
Benefits:
- Salary of up to 50,000 per annum.
- 33 days holiday per year (including bank holidays).
- Discounted gym membership with GymFlex.
- Monthly well-being days with our in-house Masseuse, Reflexologist and Chiropodist.
- Private medical + dental insurance with BUPA.
- Employee Assistance Programme.
- Online retail discounts.
- Workplace nursery scheme.
- Cycle to Work Scheme.
- Eyecare & glasses vouchers.
- Recommend a friend bonus of 1,000.
- Freshly prepared meals whilst on duty.
- And more!
Working Hours:
- Rota basis – 5 days out of 6 from Monday to Saturday.
- 9-hour shift across the operating hours of 7 am to 3 am.
- Bank holidays and the Christmas period off – our venues are closed.
Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.
Assistant Reception Manager - London in City of Westminster employer: RB Holdings
Contact Detail:
RB Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager - London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at places like 5 Hertford Street. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Remember, they want someone who fits into their friendly, professional vibe.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tricky situations at the reception. They’ll want to see how you keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Assistant Reception Manager - London in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury settings. We’re looking for someone who understands the nuances of customer service in a private member’s club. Connect your past roles to what we do at 5 Hertford Street!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional. Use clear and concise language, and make sure your application reflects the high standards we uphold at our club. Balance is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at 5 Hertford Street. We can’t wait to hear from you!
How to prepare for a job interview at RB Holdings
✨Know the Club Inside Out
Before your interview, make sure you research 5 Hertford Street thoroughly. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you connect your experience to the club's ethos during the conversation.
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, exceptional customer service is key. Prepare specific examples from your past roles where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to uphold the high standards expected at a luxury venue.
✨Dress to Impress
Given the upscale nature of the club, your appearance matters. Dress smartly and professionally for the interview. This not only reflects your understanding of the environment but also sets a positive tone for the meeting.
✨Engage with Enthusiasm
During the interview, engage with the interviewer by asking insightful questions about the team and the club's future. Show enthusiasm for the role and the opportunity to contribute to creating memorable experiences for members. This will leave a lasting impression!