At a Glance
- Tasks: Manage member billing queries and ensure exceptional customer service across our social clubs.
- Company: Join RB Holdings, a prestigious hospitality group with a focus on quality and elegance.
- Benefits: Enjoy 33 days holiday, private medical insurance, and discounted gym memberships.
- Other info: Work Monday to Friday with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team delivering top-notch service in a stylish environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members. Established in 2012 by Robin Birley, the group’s flagship business is 5 Hertford Street, a private member’s club located in Mayfair, London. At the core of the club’s philosophy is the Birley family’s traditions of style and elegance with a team that consistently delivers personal exceptional service to the club's members and their guests. Established in 2018, Oswald’s, also based in Mayfair, London, is the other social club in the group’s current portfolio. Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.
Why work with us as a Senior Member Billing Assistant?
- 33 days holiday per year (including bank holidays)
- Birthday day off
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical + dental insurance with Bupa
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme – Hospitality Action
- Access to a company doctor
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1000
- Staff Accommodation (subject to availability)
- Online retail discounts
- Free English Classes
- Freshly prepared meals whilst on duty
The working hours:
- Monday - Friday in our Head Office with one day WFH
- Bank Holidays and the Christmas period off – our venues are closed.
The responsibilities of our Senior Member Billing Assistant are:
- Act as the primary contact for all RBH member billing queries across three social clubs, two bakeries across the UK and USA, ensuring a friendly and professional experience for all members.
- Manage the full billing cycle including invoicing, payment processing, and responding to enquiries with clarity and care.
- Provide exceptional customer service by resolving billing-related questions and concerns promptly and empathetically.
- Maintain accurate billing records and send timely communications such as reminders and payment notifications.
- Investigate and resolve billing discrepancies with a solution-oriented approach.
- Collaborate closely with the membership team to ensure member information is up-to-date and service delivery is seamless.
- Prepare and share billing reports with relevant stakeholders.
The Experience & Qualifications required of our Senior Member Billing Assistant are:
- Previous experience in a customer service or billing role
- Proactive, strong communication skills and telephone manner
- Excellent customer service skills with a friendly and professional demeanour.
- Strong attention to detail and high level of accuracy.
- Proficiency in English, both oral and written.
- Proficiency in using billing software and MS Office applications, particularly Excel and Word.
If you feel that you have the experience and skills to join us as a Senior Member Billing Assistant at RB Holdings then apply by forwarding your up to date CV together with a covering letter to the link below.
Senior Member Billing Assistant - 5 Hertford Street in City of London employer: RB Holdings
RB Holdings is an exceptional employer, offering a vibrant work culture at our prestigious 5 Hertford Street location in Mayfair, London. With generous benefits such as 33 days of holiday, private medical insurance, and opportunities for personal growth through in-house training, we prioritise the well-being and development of our team members. Join us to be part of a dedicated group that values style, elegance, and outstanding service, while enjoying a supportive environment that fosters both professional and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Member Billing Assistant - 5 Hertford Street in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RB Holdings. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RB Holdings
Don't be shy about reaching out to RB Holdings directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Member Billing Assistant - 5 Hertford Street in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RB Holdings and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RB Holdings
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
