At a Glance
- Tasks: Schedule vehicle collections and liaise with clients and garages to ensure smooth operations.
- Company: Join a dynamic team at a leading transport company in Winsford.
- Benefits: Enjoy competitive pay, ongoing training, and 28 days holiday.
- Other info: Work Monday to Friday with opportunities for professional growth and community volunteering.
- Why this job: Make a real difference by helping customers and ensuring timely vehicle collections.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Location: Winsford
12 Month Fixed Term Contract
Overall Purpose of Role: The purpose of this role is to maximise all contact time to arrange the collection of vehicles, calling both policy holders and holding garages, confirming charges, and booking collection dates in line with SLA’s. This is a customer and client facing role, so a professional and friendly approach is required at all times.
Key Areas of Responsibility:
- Vehicle Collections Scheduling
- Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers' notes updated accordingly.
- Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly.
- Negotiating charges to ensure value for money for all the company’s clients, following company guidelines relating to standard police charges.
- Confirm with holding garages/accident repair centres method of payment required, update charges database with information.
- Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver.
- Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s.
- Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections.
- Ensure all files called are up to date, adding notes when and where required.
- General office duties such as dealing with enquiries, typing, scanning, database updates, filing, etc.
- Assist in dealing with queries and issues from customers, suppliers & members of the public.
- Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner.
Skills & Experience Required:
- Good IT Skills
- Experience in a customer facing role
- Professional telephone manner
- Experience working to tight deadlines and under pressure
Knowledge: Aware of contract SLA’s and have the ability to work to these.
Qualifications/Certificates/Education: Math's and English GCSE or equivalent.
Personal Qualities/Other:
- Comfortable/confident negotiating collection charges
- Able to work off own initiative at times
- Can work as part of a team
- Be able to manage and prioritise workloads
- Positive ‘Can Do’ Attitude
What we offer:
- Day shift, Monday to Friday 08.30am - 5pm
- Fortnightly pay
- Ongoing training and professional development
- Free onsite parking
- Uniform and PPE provided
- Telus Health
- Discounted parts and non-auction vehicles
- Employee discount on Vodaphone
- Paid day to volunteer for a charity of your choice
- 28 days holiday (including Bank Holidays)
- Pension plan with 3.5% employer contribution
IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.
Transport Scheduling Assistant in Winsford employer: RB Global Inc.
RB Global Inc. is an exceptional employer, offering a dynamic work culture that prioritises employee growth and satisfaction. With uncapped earning potential and a competitive compensation package, including comprehensive medical benefits, our South UK team thrives on collaboration and innovation, making it an ideal place for driven sales professionals to advance their careers while building meaningful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Scheduling Assistant in Winsford
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at RB Global Inc.! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Transport Scheduling Assistant in Winsford
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at RB Global Inc.
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
